Courtney McCollum

• Developed and implemented case management strategies to ensure client needs were met.
• Monitored caseloads, coordinated services, and collaborated with other agencies to provide comprehensive care.
• Collaborated with multidisciplinary team members including social workers, therapists, psychiatrists to coordinate effective care plans for each client served.
• Supervised staff in providing comprehensive support to clients and families.
• Identified potential barriers that may prevent successful outcomes for clients; developed action plans accordingly.
• Coordinated inter-agency meetings to enhance service delivery for community needs.
• Conducted training sessions for new employees on case management systems and procedures. on case management systems and procedures.
• Managed casework processes and ensured compliance with county regulations.
• Served as a liaison between the agency and outside organizations regarding referrals or other issues related to case management services.

• Enhanced new caseworkers' understanding of unit operations and DHS/OCYF procedures. new caseworkers to unit operations and DHS/OCYF procedures.
• Provided caseworkers with information on DHS/OCYF policy, procedures, legal mandates, social service principles, child development, family dynamics, case planning, crisis intervention, record keeping, and community resources.
• Developed caseworkers' enabling-function and social service skills through teaching, role modeling, and guidance on training resources.
• Assigned daily tasks to team members to ensure efficient workflow. responsibilities and communicated daily task expectations.
• Coordinated planning, organization, and evaluation of unit work, recommending changes for improvement.
• Helped manage unit operations and monitored service effectiveness through accountability measures.
• Explained recruitment activity concepts and assisted with related activities.

• Oriented new caseworkers to unit operations and DHS/OCYF procedures.
• Helps caseworkers build functional and social service skills through teaching, role modeling, and sharing training resources.
• Provides guidance on DHS/OCYF policy, procedures, legal mandates, social service principles, child development, family dynamics, case planning, crisis intervention, recordkeeping, community resources, caseload coverage, and recruitment activities.
• Engaged in recruitment activities, enhancing candidate pool for caseworker positions.
• Assigned specific tasks to team members, clarifying expectations to improve workflow.
• Planned, organized, evaluated unit work, recommending process changes to optimize operations.
• Manages unit operations and monitors service effectiveness through required accountability measures.
• 3. Manages the unit and monitors the effectiveness of the unit’s services by taking necessary accountability measures

Reviews applications for child care center and group child care home certificates. Recommends approval, renewal, or revocation of compliance and registration certificates for early learning child care facilities. Monitors early learning child care facilities and checks operations for compliance with state and federal requirements. Schedules and conducts on-site inspections for early learning child care facilities. Tracked the progress of early learning childcare facilities in addressing regulatory violations to ensure compliance and enhance operational standards. Conducted orientation sessions for prospective early learning child care facility operators to facilitate understanding of certification processes and regulatory requirements. Advises organizations and individuals on rules and regulations governing operation and certification of early learning child care facilities. Reviewed incident reports from early learning child care facilities to assess compliance and inform necessary follow-up actions. Participates in joint investigations with state and county officials involving complaints and suspected child abuse in early learning child care facilities. Investigates complaints involving early learning child care facilities by collecting information and interviewing county and state staff, facility staff, witnesses, involved parties, and complainant. Analyze data and evidence from complaint investigations to determine whether the allegation is verified. Determined required actions to address verified regulatory violations and recommended further action, including certificate revocation or non-renewal. Determine required actions for verified illegal operation of an early learning child care facility, including cease and desist actions, fines, and injunctions. Provides testimony at administrative hearings, litigation proceedings, civil court hearings, or criminal court trials involving substantiated complaints, child abuse, and criminal activity. Provides testimony at appeal hearings for certificates denied, revoked, or not renewed. Prepares narrative and statistical reports on certification and monitoring activities. Assisted with additional responsibilities in child care facility oversight. as required. Knowledge of child development programs designed to meet the needs of children and youth. Knowledge of social and economic issues affecting children and youth. Knowledge of interview techniques used to gather information from individuals. Ability to analyze and interpret written information. Ability to build and maintain effective working relationships. Ability to communicate effectively orally. Ability to communicate effectively in writing.

• Responded to constituent inquiries regarding government services and programs.
• Assisted in processing applications for various state benefits and services.
• Collaborated with team members to streamline workflow and improve efficiency.

Received and assessed suspected child abuse and neglect reports submitted to DHS/OCYF, supporting resolution of complex cases.

Conducts investigations through interviews, home visits, field visits, collateral contacts, and record reviews.

Collaborated with child protective services caseworkers to investigate child abuse and ChildLine reports, addressing new allegations on open cases.

Determine within 60 days whether family is accepted for services with DHS/OCYF, following agency policy and state regulations.

Built and led functional team, facilitating family conferences and team meetings to align on case strategies.

Use strength-based approach to engage clients and team in planning process.

Collects required assessment information using risk assessment tools.