D’ANDREA MCCALPINE
PADUCAH,KY
Summary
Professional Casework Manager adept at driving impactful results through effective client support and team collaboration. Skilled in case management, conflict resolution, and resource allocation, ensuring optimal outcomes. Reliable and adaptable, thriving in dynamic environments and consistently meeting goals. Strong communicator with focus on excellence and team success.
Overview
25
25
years of professional experience
Work History
HUMAN SERVICE CASEWORK MANAGER
STATE OF ILLINOIS
06.2023 - Current
- SUPERVISOR OF UP TO 28 STAFF MEMBERS
- ATTENDS AND PARTICIPATES IN MONTHLY MEETING
- STAFF DISCIPLINARY RESPONSIBILITES
- APPROVE/DENY REQUEST FOR TIME OFF
- TRAINER OF SNAP, MEDICAL AND CASH ASSISTANCE PROGRAMS
- CASE MANAGEMENT RESPONSIBILITES
- PERFORM WEEKLY AND MONTHLY CASE REVIEWS
- INTERPRET STATE AND FEDERAL POLICY ON PROGRAMS OFFERED
- FRONT-LINE SUPERVISOR
- COUNSELS FOR WORK AND BEHAVIORAL PERFORMANCES
PUBLIC AID LEAD CASEWORK SPECIALIST
STATE OF ILLINOIS
04.2021 - 06.2023
- DETERMINE ELIGIBILITY FOR STATE AND FEDERAL PROGRAMS
- REPORT WRITING
- PERFORMED ASSIGNMENTS WITHIN TIME CONSTRAINTS
- CASE MANAGEMENT RESPONSIBILITIES
- HANDLED MORE DIFFICULT CASES
- TRAINER OF SNAP, MEDICAL AND CASH ASSISTANCE PROGRAMS
- MONTHLY CASE REVIEWS
- ACTING LOCAL OFFICE ADMINSTRATOR IN THE ABSENCE OF
- CUSTOMER SERVICE
HUMAN SERVICE CASEWORKER
STATE OF ILLINOIS
10.2019 - 04.2021
- DETERMINE ELIGIBILITY FOR STATE AND FEDERAL PROGRAMS
- REPORT WRITING
- PERFORMED ASSIGNMENTS WITHIN TIME CONSTRAINTS
- CASE MANAGEMENT RESPONSIBILITIES
- IN COMPLIANCE WITH AND KNOWLEDGEABLE OF STATE AND FEDERAL GUIDELINES
- CUSTOMER SERVICE
- TEAMWORK SKILLS AQUIRED AND MAINTAINED
RESIDENTIAL SERVICE SUPERVISOR
STATE OF ILLINOIS
01.2015 - 10.2019
- SUPERVISION OF UP TO 60 STAFF MEMBERS
- ATTENDED MONTHLY MEETINGS
- STAFF DISCIPLINARY RESPONSIBILITES
- APPROVAL/DENIAL OF STAFF ABT
- RESPONDS TO RESIDENTIAL EMERGENCIES
- ASSIST WITH DAILY LIVING OF RESIDENTS
- FREQUENT PATIENT OBSERVATIONS
- ONE ON ONE SUPERVISION
- RESPONSIBLE FOR RELAYING AND IMPLEMENTING NEW FACILITY POLICIES AND PROCEDURES
- ADMINISTRATIVE DUTIES SUCH AS: DAILY PAPERWORK, SCHEDULING, FILING AND FAXING
- USAGE OF APPROPIATE OFFICE BEHAVIOR
HUMAN SERVICE CASEWORKER
STATE OF ILLINOIS
04.2011 - 12.2015
- DETERMINE ELIGIBILITY FOR STATE AND FEDERAL PROGRAMS
- REPORT WRITING
- PERFORMED ASSIGNMENTS WITHIN TIME CONSTRAINTS
- CASE MANAGEMENT
- COMPLIANCE WITH AND AND KNOWLEDGEABLE OF STATE AND FEDERAL GUIDELINES
- TEAMWORK SKILLS AQUIRED AND MAINTAINED
MENTAL HEALTH TECHNICIAN
STATE OF ILLINOIS
07.2000 - 04.2011
- SUPERVISOR OF UP TO 28 STAFF MEMBERS
- ATTENDS AND PARTICIPATES IN MONTHLY MEETING
- STAFF DISCIPLINARY RESPONSIBILITES
- APPROVE/DENY REQUEST FOR TIME OFF
- TRAINER OF SNAP, MEDICAL AND CASH ASSISTANCE PROGRAMS
- CASE MANAGEMENT RESPONSIBILITES
- PERFORM WEEKLY AND MONTHLY CASE REVIEWS
- INTERPRET STATE AND FEDERAL POLICY ON PROGRAMS OFFERED
- FRONT-LINE SUPERVISOR
- COUNSELS FOR WORK AND BEHAVIORAL PERFORMANCES
Education
NO DEGREE -
ELGIN COMMUNITY COLLEGE
Skills
- CONFLICT MANAGEMENT
- CASE MANAGEMENT
- CRISIS INTERVENTION
- TRAINER
- AUTISM EXPERIENCE
- SCHEDULING
- MICROSOFT OFFICE, WORD AND OUTLOOK
- INTERPERSONAL AND ORGANIZATIONAL SKILLS
Timeline
HUMAN SERVICE CASEWORK MANAGER
STATE OF ILLINOIS
06.2023 - Current
PUBLIC AID LEAD CASEWORK SPECIALIST
STATE OF ILLINOIS
04.2021 - 06.2023
HUMAN SERVICE CASEWORKER
STATE OF ILLINOIS
10.2019 - 04.2021
RESIDENTIAL SERVICE SUPERVISOR
STATE OF ILLINOIS
01.2015 - 10.2019
HUMAN SERVICE CASEWORKER
STATE OF ILLINOIS
04.2011 - 12.2015
MENTAL HEALTH TECHNICIAN
STATE OF ILLINOIS
07.2000 - 04.2011
NO DEGREE -
ELGIN COMMUNITY COLLEGE
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