Yolanda Porter

• Coordinated with community leaders for successful implementation of social and community service initiatives.
• Conducted thorough assessments of clients'' needs and matched them with appropriate resources for optimal results.
• Reduced staff turnover rates by fostering a supportive work environment that valued professional development opportunities.
• Championed continuous learning initiatives among caseworkers through engagement in workshops, and online courses.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Completed efficient case review processes to ensure timely completion of tasks and adherence to deadlines, resulting in improved service quality.

• Facilitated classes to help clients develop life skills.
• Worked effectively in fast-paced environments.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and maintained courteous and effective working relationships.
• Managed time efficiently in order to complete all tasks within deadlines.
• Delivered services to customers within specific timeframes.
• Skilled at working independently and collaboratively in a team environment.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Acted as mandatory reporter of abuse.

Received and processed applications from the city hospitals for patients who did not have medical coverage but received large medical bills.

Pulled case records as requested by casework staff.

Filed new and old case records in the file cabinets as needed. Sorted and delivered mail to the different departments. Order supplies to ensure that all forms were in stock as needed.