Summary
Overview
Work History
Education
Skills
Certification
Links
Timeline
Server

Courtney McCormick

Wilmington,NC

Summary

21 years experience in the service industry. 6 Years of mixology, bartending certificate, knowledge. 4 Years of managerial restaurant experience. 9 Months experience in the scientific process required to produce quality products for use in the bio-pharmaceutical industry. Educational background in data analysis, scientific research, marketing, mathematics, biology and psychology.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Server

Circa 1922
03.2021 - 07.2025


  • Managed multiple tables, ensuring timely and accurate order delivery.
  • Trained new staff on menu items and service protocols to enhance efficiency.
  • Collaborated with kitchen staff to streamline food preparation and presentation processes.
  • Implemented suggestions for improving guest experience based on customer feedback.
  • Developed strong relationships with regular patrons, fostering a loyal customer base.
  • Oversaw dining area cleanliness and organization to maintain high standards of hygiene.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Manufacturing Technician

Cygnus Technologies
12.2021 - 02.2022
  • Prepared standard operating procedures, manufacturing batch records and productivity reports.
  • Inspected finished products for quality and adherence to customer specifications.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.
  • Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.

Order Fulfillment Associate

Cygnus Technologies
02.2021 - 01.2022
  • Followed SOPs to avoid mix-ups and damages to orders.
  • Complied with good manufacturing practices to prevent distribution of obsolete, rejected, or deteriorated manufacturing materials.
  • Provided diagrams, tools, and guidelines.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Trained new associates on basic ELIZA kit building procedures and documentation processes.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared domestic and international shipments for transportation.

Banquet Server / Server

LM Restaurants/ Oceanic
02.2009 - 09.2020
  • Extremely high-volume, huge tourist attraction with a seating capacity over 600 people.

Food Server

Buffalo Wild Wings
02.2015 - 11.2018
  • Very high-volume, fast-paced, loud restaurant that serves food and drinks to sports fans and regular customers.
  • Wrote guest food orders on slips, memorized orders, and entered orders into the POS system.
  • Checked guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.
  • Served food and / or beverages to guests to ensure a fun and memorable dining experience.
  • Managed unique situations dealing with sports and alcohol; kept track of guest's alcohol consumption.
  • Worked with all staff members to ensure we operated as one team.

Bartender

Ruby Tuesday
11.2006 - 08.2015
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.

Education

Bachelor of Science - Biology

University of North Carolina Wilmington
Wilmington, NC
05.2023

Associate of Science - Biology

Cape Fear Community College
Wilmington, NC
05.2013

High School Diploma - General Studies

West Brunswick High School
Shallotte, NC
05.2006

Skills

  • Performance improvement
  • Order fulfillment
  • Serving Experience
  • Research
  • Recordkeeping strengths
  • Catering
  • Assembly
  • Product location
  • Banquet Experience
  • Manufacturing
  • Totaled charges, issued bills, accepted payments, delivered bills and payments to host, and returned change or credit card and signature slip to guests
  • ELISA Kit knowledge
  • Production line operations
  • Data Analysis
  • Microsoft Word
  • Laboratory Experience
  • Driving
  • Problem Solving Teamwork Leadership
  • Microbiology
  • Management
  • Bartending
  • Proficient in Quality Production of materials
  • Product selection
  • Microscopy
  • Safety processes and procedures guests

Certification

  • Driver's License
  • Bartender License
  • Food Handler Certification

Links

http://www.linkedin.com/in/courtney

Timeline

Manufacturing Technician

Cygnus Technologies
12.2021 - 02.2022

Server

Circa 1922
03.2021 - 07.2025

Order Fulfillment Associate

Cygnus Technologies
02.2021 - 01.2022

Food Server

Buffalo Wild Wings
02.2015 - 11.2018

Banquet Server / Server

LM Restaurants/ Oceanic
02.2009 - 09.2020

Bartender

Ruby Tuesday
11.2006 - 08.2015

Bachelor of Science - Biology

University of North Carolina Wilmington

Associate of Science - Biology

Cape Fear Community College

High School Diploma - General Studies

West Brunswick High School

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