Courtney McDonald

Sonic Drive-In

02.2010 - 07.2023

Hired as a skating carhop, promoted to Assistant Manager within 1 year, promoted to General Manager within 1 more year; Training General Manager; Multi-unit General Manager between 9-10 location stores
Managed annual sales volume between 1.5M to 3.5M+
Part of Sonic A-Training team, directly involved in 12 NRO
Familiar with INFOR, MICROS
Managed operation with 80% drive thru, 20% dine-in/take out sales
Managed and maintained, trained staff with systems to operate service times between 3.45min-4min
Controlled Food Costs and Labor Costs with minimum variances and minimum waste
Great cash-handling supervision
Worked and directed teams of 12-18 employees per a shift
Managed and supervised schedules for up to 65+ total staff per a store; minimum total staff 20 employees
Facilities Management, cleanliness, and organization
Developed 10 Managers, 4 General Managers, and cross-trained employees into multi-roles
Developed 2 staff members to Shift Leaders
Inventory counts 3 times a day
Worked and directed teams of 15-20 employees per a shift
Passed all internal Ecosure Audits with scores above 94%
Managed Food Cost - 24%, Labor Cost-18%-19%
Quality Assurance and Mystery Shop Scores 90% or higher
Exceptional ability to handle customers patiently and calmly during frustrating times

Summary