Jamie Clark
General Manager Sales And Operations
Tulsa,OK
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Creates and maintains strong customer relationships, consistently ensuring first-rate satisfaction. Self-directed and dependable; extensive experience working autonomously. Exudes self-confidence and clearly communicates goals, interests, and positions during discussions. Reputation for professionalism, solid judgment, integrity and problem-solving abilities. Superior multi-tasking skills; effectively balances competing demands. Resourceful self-starter: sets goals and develops action plans for attainment. Consistently ensures and performs a thorough and quality job in all endeavors.
Overview
16
16
years of professional experience
Work History
General Manager
LEXISNEXIS - Accurint for Legal Professionals
Boca Raton, FL
01.2002 - 09.2011
- Oversaw daily operations of sales and production teams with more than 30+ direct reports including both national call center and field-based sales teams, in the management of a subscription based transactional public records legal research tool
- Responsible for recruiting, hiring, training, and performance metrics
- Responsible for product content and development, customer retention and growth, including both migration and attrition to/from acquired products and other internal competitive offerings
- Increased customer base less than 10,000 to include more than 30,000 individual law firms with more than 100,000 end users
- First manager to exceed $1 million per year in transactional revenue, growing gross revenues from $5 million is 2005 to more than $22 million in 2011
- 6 Years consecutive 100%+ plan performance, 3-time Circle of Excellence winner, multiple awards and national recognition for outstanding sales and management. Every member of my sales team achieved more than 100% of plan performance, with many winning the Circle of Excellence award for 106% or more.
- Developed ongoing go-to market program content and interface design with staged rollouts, including the implementation of multiple complex pricing structures within specific targeted markets, overseeing annual budget forecasting and salary management, coordinated travel teams and exhibits for regional and national trade shows, created highly specialized customer events, offered CLE certified training, and engaged in continuous nationwide travel for on-site client visits.
Collection Manager
Midcoast Credit Corp Aka CREDITMAX
Lake Worth, FL
05.1999 - 01.2002
- Recruited and relocated from Oklahoma to Florida to open a new debt collection agency specializing in foreclosed mortgages, charged off personal debt, and the acquisition of corporations with extensive tax liabilities
- Oversaw management of multiple credit card portfolios consisting of recently charged off Visa and Mastercard accounts
- Served as the trainer for FDCPA (Fair Debt Collections Practices Act) for new hires and organized the Davox auto dialer campaign strategy
- Responsible for individual and team Collector performance metrics and ROI performance for each asset purchase package. Ensured that offers to resolve debts met the threshold of recovery established within the due diligence done on the purchase price of the asset
- Served as the primary repurchasing agent for all inbound acquisitions, requiring extensive in-depth knowledge of collection and bankruptcy law, as well as, working within tight time- driven deadlines.
Senior Account Manager
CFS Commercial Financial Services
Tulsa, OK
01.1996 - 04.1999
- Delivered high performance results in debt collection within an extremely competitive environment
- Responsible for managing the oldest portfolios with the toughest assets to manage
- Coordinated settlements and payment plans across multiple accounts at the same time
- Graduated CFS University with certifications in Portfolio Management, Asset Management, Collection strategies and Talking Points, as well as being certified for FDCPA compliance regulations
Education
Exegetical Theology
International Christian College And Seminary
DeBary, FL 01.2019 - Current
High School Diploma -
Putnam City High School
Oklahoma City, OK 01.1988 - 05.1990
No Degree - Business Administration
Northeastern Oklahoma A&M College
Miami, OK 05.2001 - 05.1990
No Degree - Archeology
Tulsa Community College
Tulsa, OK 05.2001 -
Skills
TelemarketingContent DevelopmentForecastingBudgetingCollections IndustryPricingAnalyticsRecruitingTechnical SupportPresentation SkillsAccount ManagementMarketingStrategic PlanningManagementBrandingSales ManagementBusiness AnalysisPublic RelationsMerchandisingProduct DevelopmentE-CommerceComputer NetworkingWorkers' CompensationCRM SoftwareUser Interface (UI)Process ImprovementDigital MarketingQuality Assurance
MS EXCEL
MS WORD
MS OUTLOOK
MS POWERPOINT
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Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Exegetical Theology
International Christian College And Seminary
01.2019 - Current
General Manager
LEXISNEXIS - Accurint for Legal Professionals
01.2002 - 09.2011
No Degree - Business Administration
Northeastern Oklahoma A&M College
05.2001 - 05.1990
No Degree - Archeology
Tulsa Community College
05.2001 -
Collection Manager
Midcoast Credit Corp Aka CREDITMAX
05.1999 - 01.2002
Senior Account Manager
CFS Commercial Financial Services
01.1996 - 04.1999
High School Diploma -
Putnam City High School
01.1988 - 05.1990