COURTNEY MCKILLIP
Los Angeles,USA
Overview
14
14
years of professional experience
Work History
Certified Pilates Instructor
Chava Pilates
03.2024 - Current
- Reduced risk of injury for clients with proper instruction on correct form and technique during workouts.
- Spearheaded marketing initiatives resulting in increased awareness of the studio within the community, leading to an influx of new clientele.
- Provided exceptional customer service both before and after sessions, addressing any concerns or inquiries promptly and professionally.
- Assisted clients in achieving their personal fitness goals by providing ongoing encouragement and support throughout their journey.
- Continuously updated professional knowledge through participation in industry conferences, workshops, and online courses to stay current on best practices in Pilates instruction.
- Built a loyal clientele base with excellent communication skills and genuine rapport-building techniques.
- Implemented innovative teaching methods to accommodate diverse learning styles and fitness levels.
- Tracked member attendance and participation for recordkeeping purposes.
- Implemented new and creative exercise routines to keep participants motivated.
Receptionist
Sweatheory
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Restaurant Team Member
Raw Deal
10.2024 - 03.2025
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Used proper techniques to prepare food and ingredients.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
Restaurant Team Member
Hot Motha Clucker
08.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Model / Actress
LA Models / LA Talent
10.2017 - Current
- Model / Actress
Model
SMG
11.2021 - Current
- Model
Model
OPTION Model And Media
01.2016 - Current
- Model
House/Dog-sitter
House/Dog-sitting
04.2022 - Current
- House chores
- Looking after pets
Nanny
Nanny
01.2023 - 03.2023
- Caring for two children
- Cooking, Cleaning, Laundry, Homework help, Taking to and from practices
International Model
Option
05.2019 - 07.2019
- International Model
International Model
MOT Models
04.2018 - 08.2018
- International Model
Barista
Dutch Bros
03.2014 - 08.2016
- Barista
- Food Handling
- Trainer
- Inventory/Order
- Deposits
Barista
Mo'Jo Coffee
09.2013 - 01.2014
- Barista
- Customer Service
- Food Handling
Nanny
Nanny
05.2011 - 08.2013
- Caring for two children
- Cooking, cleaning, laundry, homework help
- Organize daily crafts
Customer Service
Regal Sherwood Stadium 10
09.2012 - 02.2013
- Customer service
- Money handling
- Food Handling
- Sanitation Services
Education
High School Diploma -
Newberg High School
Newberg, OR05.2014
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Professional demeanor
- Phone etiquette
- Multitasking and prioritization
- Positive and professional
- Customer service
- Attention to detail
- Team collaboration
- Basic math
- Toast system
- Square system
- Order taking
- Money handling
Hobbies and Interests
- Modeling
- Traveling
- Art
- Health/Wellness
- Food/Cooking
- Running
- Yoga/Pilates
- Outdoors
- Animals
- Mentoring
- People
Timeline
Receptionist
Sweatheory
01.2025 - Current
Restaurant Team Member
Raw Deal
10.2024 - 03.2025
Restaurant Team Member
Hot Motha Clucker
08.2024 - Current
Certified Pilates Instructor
Chava Pilates
03.2024 - Current
Nanny
Nanny
01.2023 - 03.2023
House/Dog-sitter
House/Dog-sitting
04.2022 - Current
Model
SMG
11.2021 - Current
International Model
Option
05.2019 - 07.2019
International Model
MOT Models
04.2018 - 08.2018
Model / Actress
LA Models / LA Talent
10.2017 - Current
Model
OPTION Model And Media
01.2016 - Current
Barista
Dutch Bros
03.2014 - 08.2016
Barista
Mo'Jo Coffee
09.2013 - 01.2014
Customer Service
Regal Sherwood Stadium 10
09.2012 - 02.2013
Nanny
Nanny
05.2011 - 08.2013
High School Diploma -
Newberg High School