Courtney McKinley
IL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Team Lead - Patient Access
HSHS
05.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
Registrar
Hshs Medical Group
11.2021 - 05.2023
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
ER Registrar
HSHS St. Anthony's Memorial Hospital
05.2018 - 10.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved patient billing issues in line with established guidelines.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Downers Grove, IL05.2025
High School Diploma -
Effingham High School
Effingham, ILSkills
- Regulatory Compliance
- Schedule Management
- Workplace Safety
- Coaching and Mentoring
- Complaint Resolution
- Attention to Detail
- Knowledgeable in EPIC
- Daily Workflow Improvement
- Teamwork and Collaboration
Timeline
Team Lead - Patient Access
HSHS
05.2023 - Current
Registrar
Hshs Medical Group
11.2021 - 05.2023
ER Registrar
HSHS St. Anthony's Memorial Hospital
05.2018 - 10.2021
Associate of Applied Science - Health Information Technology
DeVry University
High School Diploma -
Effingham High School
- RHIT - Registered Health Information Technician
- CCA - Certified Coding Associate
Similar Profiles
Dawn BoydDawn Boyd
Customer Service Support Representative at HSHSCustomer Service Support Representative at HSHS
Shawn BlavesciunasShawn Blavesciunas
System Admin , Network Admin, Technical Analyst at HSHSSystem Admin , Network Admin, Technical Analyst at HSHS
Ross Underwood JrRoss Underwood Jr
Desktop Support Specialist at HSHSDesktop Support Specialist at HSHS