Courtney McLaughlin
DOWNERSGROVE,IL
Summary
Detail-oriented professional experienced in managing client service requests for benefits and human capital management solutions. Resolved product inquiries using ADP case management and coordinated issue escalation with internal support teams. Supported clients with benefits enrollment site setup and reviewed eligibility files to address discrepancies, enhancing client satisfaction and operational efficiency.
Overview
4
4
years of post-secondary education
32
32
years of professional experience
Work History
HCM Service Consultant
ADP
Schaumburg, Illinois
08.2005 - Current
- Managed client service requests for ADP Benefits and human capital management solutions
- Resolved product questions using ADP case management and knowledge resources
- Coordinated issue escalation with internal ADP support teams and specialists
Service Consultant
SHPS/eBenX
Chicago, Illinois
09.2001 - 07.2004
- Assisted clients with the set up of their benefits enrollment site at SHPS/eBenX
- Reviewed eligibility files and resolved discrepancies
- Researched and resolved employee benefit issues
Human Resources Generalist
Solo Cup Company
Highland Park, Illinois
08.1994 - 09.1996
- Streamlined onboarding and orientation process for new hires in manufacturing plant, ensuring a smooth transition and compliance with paperwork requirements
- Provided timely assistance to employees on HR inquiries, enhancing employee satisfaction and support
- Managed benefits coordination with carriers, ensuring accurate information and timely updates for employees
Education
Bachelor of Science - Business Management
University of Missouri
Columbia, MO 08.1989 - 05.1993
Skills
- HCM support
- Benefits administration
- ADP case management
- Eligibility file review
Timeline
HCM Service Consultant
ADP
08.2005 - Current
Service Consultant
SHPS/eBenX
09.2001 - 07.2004
Human Resources Generalist
Solo Cup Company
08.1994 - 09.1996
Bachelor of Science - Business Management
University of Missouri
08.1989 - 05.1993