Dynamic Office Manager with proven leadership skills, focused on optimizing operations and enhancing team performance to align with company objectives and drive profitability.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Office Manager
Seminole Towne Center/Kalon
11.2020 - Current
Resolved customer complaints and enhanced customer relationships.
Increased sales by 40% through effective team management and process improvements.
Managed accounts payable, invoicing, and financial reconciliation.
Developed and maintained successful relationships with vendors, suppliers, and contractors.
Oversaw office inventory activities and implemented efficient ordering processes.
Established workflow processes and monitored daily productivity for enhanced team performance.
Collection Manager
Tabani Group Dba AZT Corporation
04.2015 - 06.2020
Oversaw the collection of rent for 15+ malls, significantly reducing delinquency by 50%.
Managed a team of collectors and monitored staff performance to ensure adherence to procedures.
Handled customer concerns and discrepancies effectively, providing timely resolutions.
Generated weekly cash reports for review with the CEO to support financial decisions.
Assistant Restaurant Manager
Crab Catcher
08.2009 - 01.2015
Managed a team of 20, maintaining employee schedules and enhancing team performance.
Analyzed daily sales figures to develop strategies for cost reduction and increased revenue.
Conducted training for staff in food preparation and customer service to improve service quality.
Facilitated staff meetings to discuss performance metrics and address operational issues.
Office Manager
TruGreen
07.2007 - 07.2009
Mentored and dispatched technicians, improving operational efficiency.
Established workflow processes to enhance daily productivity and increase sales by 50%.
Managed filing systems for paper and electronic documents, ensuring organization and accessibility.
Accounts Receivable Manager
American Mobile Nurses
06.2003 - 06.2007
Managed a team of ten employees, focusing on onboarding and training new hires.
Reduced the delinquency rate from 12% to 5%, achieving significant financial improvements.
Processed customer payments and reconciled daily accounts receivable ledgers.