Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney McMichael

Winter Park

Summary

Dynamic Office Manager with proven leadership skills, focused on optimizing operations and enhancing team performance to align with company objectives and drive profitability.

Overview

23
23
years of professional experience
6
6
years of post-secondary education

Work History

Office Manager

Seminole Towne Center/Kalon
11.2020 - Current
  • Resolved customer complaints and enhanced customer relationships.
  • Increased sales by 40% through effective team management and process improvements.
  • Managed accounts payable, invoicing, and financial reconciliation.
  • Developed and maintained successful relationships with vendors, suppliers, and contractors.
  • Oversaw office inventory activities and implemented efficient ordering processes.
  • Established workflow processes and monitored daily productivity for enhanced team performance.

Collection Manager

Tabani Group Dba AZT Corporation
04.2015 - 06.2020
  • Oversaw the collection of rent for 15+ malls, significantly reducing delinquency by 50%.
  • Managed a team of collectors and monitored staff performance to ensure adherence to procedures.
  • Handled customer concerns and discrepancies effectively, providing timely resolutions.
  • Generated weekly cash reports for review with the CEO to support financial decisions.

Assistant Restaurant Manager

Crab Catcher
08.2009 - 01.2015
  • Managed a team of 20, maintaining employee schedules and enhancing team performance.
  • Analyzed daily sales figures to develop strategies for cost reduction and increased revenue.
  • Conducted training for staff in food preparation and customer service to improve service quality.
  • Facilitated staff meetings to discuss performance metrics and address operational issues.

Office Manager

TruGreen
07.2007 - 07.2009
  • Mentored and dispatched technicians, improving operational efficiency.
  • Established workflow processes to enhance daily productivity and increase sales by 50%.
  • Managed filing systems for paper and electronic documents, ensuring organization and accessibility.

Accounts Receivable Manager

American Mobile Nurses
06.2003 - 06.2007
  • Managed a team of ten employees, focusing on onboarding and training new hires.
  • Reduced the delinquency rate from 12% to 5%, achieving significant financial improvements.
  • Processed customer payments and reconciled daily accounts receivable ledgers.

Education

Bachelor of Arts - Political Science

USD
San Diego
11.1991 - 06.1997

Skills

  • Office Management
  • Customer Relationship Management
  • Process Improvement
  • Team Leadership
  • Workflow Optimization
  • MS Office (Word, Excel, PowerPoint, Outlook)
  • SAGE
  • Yardi
  • Accounts Payable/Receivable
  • Financial Reconciliation
  • Vendor Management
  • Sales Reporting
  • AS400
  • QuickBooks
  • Salesforce
  • Timeline

    Office Manager

    Seminole Towne Center/Kalon
    11.2020 - Current

    Collection Manager

    Tabani Group Dba AZT Corporation
    04.2015 - 06.2020

    Assistant Restaurant Manager

    Crab Catcher
    08.2009 - 01.2015

    Office Manager

    TruGreen
    07.2007 - 07.2009

    Accounts Receivable Manager

    American Mobile Nurses
    06.2003 - 06.2007

    Bachelor of Arts - Political Science

    USD
    11.1991 - 06.1997
    Courtney McMichael