Courtney Mcmorris
Durham,NC
Summary
Detail -oriented, customer service focused front desk professional with 12 years experience working on Duke's Trauma and Abdominal Transplant Unit as well as 20+years in retail sales and customer service. Proficient with Microsoft office Suite, as well as excellent verbal and written communication skills, multitasking abilities and strong time management.
Overview
15
15
years of professional experience
Work History
HUC, 2nd Floor Inpatient Unit
NC Specialty Hospital/ Surgery Partners
Durham, NC
01.2022 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed all patient calls to appropriate RN or CNA.
- Organized all patient paperwork and verified all patient post surgery appointments.
HUC, 6DCT Solid Organ Transplant
Duke University Hospital
Durham, NC
10.2008 - Current
- Adeptly managed multi-line phone system and directed all calls to appropriate personnel
- Prepare patient charts accurately for clinic visits and inpatient procedures
- Prepare and scan all outside and DUH medical records
- HUC Representative on scheduling committee
- Proficient with EPIC system
- Ordered medical, office and pantry supplies for unit within budget guidelines
- Patient and visitor check in
- Schedule follow up appointments for surgical patients as needed
- Worked nights and holidays as needed.
Insurance Reimbursement Specialist
Areotek Staffing / Trialcard
Morrisville , NC
11.2020 - 02.2021
- Accurately inputted all patient and insurance information into company's computer system using Salesforce.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Reviewed twenty- five to thirty patient cases per week and verified all insurance coverage information including copays, coinsurance, family and individual deductibles, pharmacy benefits, and current amounts met.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Special Services Desk Associate/Bookkeeper
The Home Depot Inc
Durham, NC
07.2017 - 10.2018
- Operated cash register and assisted co-workers with all transactions
- Directed calls to appropriate individuals and department
- Helped to resolve customer inquires and complaints in timely and empathetic manner
- Adherence to all company SOP
- Accurately adjusted payroll times for all employees as needed.
Education
High School Diploma -
Westbury High School
Old Westbury, NYSkills
- Proficient use of EPIC
- MS Office
- Patient Scheduling
- Multi-line Telephone Systems
- Strict HIPAA Compliance
- Insurance Eligibility Verification
- Proficient use of Salesforce
- API
- Proficient use of Meditech
Timeline
HUC, 2nd Floor Inpatient Unit
NC Specialty Hospital/ Surgery Partners
01.2022 - Current
Insurance Reimbursement Specialist
Areotek Staffing / Trialcard
11.2020 - 02.2021
Special Services Desk Associate/Bookkeeper
The Home Depot Inc
07.2017 - 10.2018
HUC, 6DCT Solid Organ Transplant
Duke University Hospital
10.2008 - Current
High School Diploma -
Westbury High School
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