Courtney Merhaut
Lovettsville,VA
Summary
Responsible employee and lead with a proven record of working independently and remotely for 15 years. Lead a team of placement counselors and worked directly with heads of virtual schools. Handled calls from students and parents to help understand their needs. Created success plans with students that were very behind in credits to offer a path to graduation.
Overview
16
16
years of professional experience
Work History
Deli Associate
Weis Markets Inc
Frederick, MD
04.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Increased deli sales through the effective promotion of featured items and specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
Lead Placement Coordinator
Randstad / K12
Remote
03.2019 - 03.2023
- Improved client satisfaction through consistent communication, empathy, and understanding of families unique challenges.
- Fulfilled all placement coordinator duties along with leading a team of placement counselors to include assigning students to be placed in high school courses, continued training, parent escalations and monitoring performance.
- Worked directly with Manager of High School Placement Team to effectively strategize and plan for enrollment season.
- Trained all new hires on their duties and how to work with families that are newly enrolling their high school students for a variety of homeschooling reasons.
High School Placement Counselor
Randstad / K12
Remote
04.2008 - 03.2019
- Assisted students and legal guardians/learning coaches to initiate and complete high school course placement so the student is on the right path for graduation.
- Requested required documents to complete the placement process.
- Conducted placement conferences with students and legal guardians/learning coaches to ensure accuracy and timeliness in the placement of student's courses.
- Provided support to families and online schools as directed by Placement Team Manager.
Education
High School Diploma -
Loudoun County High School
Leesburg, VANorthern Virginia Community College
Sterling, VASkills
- Supervising a team
- Proven success working remotely
- Customer engagement
- Customer service excellence
- Attention to detail
Timeline
Deli Associate
Weis Markets Inc
04.2023 - Current
Lead Placement Coordinator
Randstad / K12
03.2019 - 03.2023
High School Placement Counselor
Randstad / K12
04.2008 - 03.2019
High School Diploma -
Loudoun County High School
Northern Virginia Community College