Courtney Thomas
Clearwater,FL
Summary
Caring, compassionate and determined medical professional recognized for consistently excelling at all assigned duties seeking to turn medical education into continuation of rewarding career within a dynamic healthcare facility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
24-7 Intouch
08.2021 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Consulted with customers to resolve service and billing issues
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answered incoming telephone calls to provide store, products and services information
- Answered inbound calls, chats and emails to facilitate customer service
Cashier
Aldi
04.2021 - 08.2021
- Resolved issues with cash registers, card scanners and printers
- Helped customers find specific products, answered questions and offered product advice
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
Cashier
Hobby Lobby
08.2020 - 04.2021
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Answered customer quests, provided store information and escorted to desired store areas
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Cashier
Belleview Inn Hotel
11.2018 - 10.2019
- Merchandised display cases and diligently promoted prepared foods to drive business revenue
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products
Floater Teacher
Bright Beginnings Early Learning Center
11.2017 - 10.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Consulted with customers to resolve service and billing issues
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answered incoming telephone calls to provide store, products and services information
- Answered inbound calls, chats and emails to facilitate customer service
Teacher Aide/Assistant
Belleview Inn Hotel
11.2017 - 10.2018
- Recorded information about behavior, food served and medications administered
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Organized and planned age-appropriate lessons involving reading, and crafts
- Managed crafts and other hands-on activities to engage kids and promote development
- Discussed new developments, misbehavior and concerns with parents or guardians
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2024
High School Diploma -
Morton High School
Morton, IL05.2015
Skills
- Decision-making skills
- Time management skills
- Attention to detail
- Data entry (experience using 10-key number pad)
- Adapting to a new environment
- Greenway
- MS Excel
- MS Word
- MS PowerPoint
Certification
- Early Childhood CPR Certification, Clearwater, FL
- CPR Certification
Key Qualifications
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
Honors Awards
Ultimate Medical Academy Honor Roll
Volunteer Experience
Dunedin Causeway Beach Cleanup, Dunedin, FL, Volunteer for Beach Cleanup, 06/2023, 07/2023, Removing solid litter, dense chemicals, and organic debris deposited on a beach or coastline by the tide, local visitors, or tourists
Timeline
Customer Service Representative
24-7 Intouch
08.2021 - Current
Cashier
Aldi
04.2021 - 08.2021
Cashier
Hobby Lobby
08.2020 - 04.2021
Cashier
Belleview Inn Hotel
11.2018 - 10.2019
Floater Teacher
Bright Beginnings Early Learning Center
11.2017 - 10.2018
Teacher Aide/Assistant
Belleview Inn Hotel
11.2017 - 10.2018
Diploma - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Morton High School
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