Courtney Miles
Cedar Hill,TX
Summary
Senior project manager bringing highly credible technical and security leadership to direct multi-functional project teams engaged in full system development and implementation tech environments. Experienced overseeing diverse teams of engineers,developers, vendors, analysts and quality professionals engaged in complex technical projects. Solid understanding of project management tools. Project management professional and certified PMP and in agile methodology.
Overview
18
18
years of professional experience
Work History
Technical Security Project Manager
Verizon
Southlake, TX
04.2019 - Current
- Facilitated communication to meet all project targets and requirements
- Coordinate technical project phases from start to completion
- Demonstrated a collaborative style to achieve success
- Identified essential resources required for project execution
- Formalized project acceptance and communicated closure
- Managed long-term, sustainable business relationships
- Evaluated business and technical needs to determine dependencies
- Effectively communicated complex IT solutions to varied groups.
- Pinpointed areas for enhancement in coordination workflows
- Suggests strategies and enacts improvements
- Defined project scope and activities
- Facilitated contract negotiation processes
- Leveraged effective interpersonal abilities enabling seamless cooperation across diverse partners
- Successfully managed and mitigated complex challenges
- Formulated strategic roadmaps to drive project success
CHANNEL PARTNER
VERIZON
Irving, TX
04.2014 - 07.2018
- Implement plans to expand partner engagement and reach monthly targets.
- IoT Project Lead
- Coordinated full lifecycle project management for both Engineering and Security initiatives
- Oversaw RFP requests per guidelines
- Exhibited leadership in implementing training processes
- Utilized CRM software to enhance partner engagement
- Aligned business goals with technical solutions
- Facilitate contract discussions focused on growth with both present and prospective channels
- Program lead for emerging technologies initiatives
- Delivered executive presentations across various Regional Conferences
National Account Manager
VERIZON, Sales
Irving, TX
04.2014 - 07.2018
- Formulated training deliverables, operations strategies, and National Indirect priorities
- Monitored performance trends and provided analysis to vendors
- Negotiated contracts aligning with national account guidelines
- Achieved success by establishing relationships through a consultative approach
- Enhanced shareholder value through diligent relationship management
- Implemented revenue strategies to expand prepaid and postpaid segments through national retailers
- Led implementation of training program across 20+ national retailer 3PL locations in Central Texas
- Received Winner’s Circle award in 2016 for exceptional performance
- Selected for Women of Wireless, Your Voice Matters & Leadership Mentorship programs
SALES MANAGER
VERIZON, Sales
Irving, TX
11.2006 - 04.2014
- Accountable for all operational functions and for communicating and implementing the company vision through directing the day-to-day activities to frontline staff
- Drove high-performance results within a fast-paced, demanding solutions sales environment while optimizing customer and employee experience
- Built, developed, and coached sales team while providing ongoing sales training to support team in exceeding sales, retention, quality and service objectives
- Engaged in sales strategy development to ensure products and services were effectively showcased throughout the store
- Managed business operations including budgeting, forecasting, analyzing, and providing sales reports
- Pioneered leadership development program allowing managers district-wide to share best practices to drive business of goals
Education
Master of Business Administration - Information Technology
Strayer University
12.2020
Project Management Certification -
PMI Institute
12.2020
Bachelor of Science - Management
University of Phoenix
12.2014
Skills
- Confluence/Jira/Sharepoint/GitLab
- VLSS Lean Six Sigma Greenbelt
- PMP Certification
- Leadership
- Project budget allocation
- Technical Troubleshooting
- Strategic Planning
- Project Planning
- Release planning
- Sprint Planning
- Requirements Analysis
- Technical leadership
- Vendor Relationship Management
- Cross-function team collaboration
- Stakeholder Communication
- Agile
- API Integration/implementation
- Firewall/policy deployment
- Supplier Relations
- Risk Mitigation
- Continuous integration
Timeline
Technical Security Project Manager
Verizon
04.2019 - Current
CHANNEL PARTNER
VERIZON
04.2014 - 07.2018
National Account Manager
VERIZON, Sales
04.2014 - 07.2018
SALES MANAGER
VERIZON, Sales
11.2006 - 04.2014
Master of Business Administration - Information Technology
Strayer University
Project Management Certification -
PMI Institute
Bachelor of Science - Management
University of Phoenix
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