Courtney Miller
Registered Nurse
Granger,IN
Summary
Highly competent Registered Nurse offering 14 years of acute care experience. Exemplary interpersonal skills, consistently developing trusting relationships with patients, families, and members of the multidisciplinary team. Proven leader providing problem solving and negotiation skills to achieve the most effective and efficient outcomes to patients and clinical unit. Proficient in effectively using Epic and Cerner to audit and manage patient care.
Overview
14
14
years of professional experience
Work History
Clinical Nursing Supervisor
Saint Joseph Regional Medical Center Inc
Mishawaka, Indiana
01.2022 - Current
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Interacted effectively with department managers to promptly correct problems and improve services.
- Reviewed charts weekly to complete quality control checks.
- Administered performance evaluations and probationary reviews to assess nursing personnel.
- Performed regular audits in Epic and Cerner EMR to ensure full compliance with core measures.
- Clinical nursing supervisor for combined 40 bed progressive and intermediate care units.
Registered Nurse Case Manager
Saint Joseph Regional Medical Center Inc
Mishawaka, IN
12.2016 - 01.2022
- Educated and worked with patients and families to help them navigate the healthcare system.
- Independently evaluated healthcare needs, goals for treatment, available resources of each patient and connected them with optimal outpatient services.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Ensured facility adhered to Medicare and Medicaid guidelines.
- Worked closely with utilization review to ensure correct patient status and timely services based upon medical necessity.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Managed care planning for 14-21 critical care patients per day, including consistent review and modifications as patient status changed.
Registered Nurse Progressive Care Unit
Saint Joseph Regional Medical Center Inc
Mishawaka, IN
08.2008 - 12.2016
- Trained newly hired nurses on Saint Joseph Health Systems practices and procedures.
- Closely monitored acute conditions, ensuring safe patient care.
- ACLS and BLS certified. Proficient in telemetry interpretation.
- Charge nurse on progressive care unit. Oversaw average of 28 patients, 8 registered nurses, 2 patient care providers and 3 monitor technicians.
- Implemented physician orders and tracked progress against care plan to assess results.
- Helped physicians complete bedside procedures to address patient concerns.
Education
Associate of Science - Nursing
Ivy Tech Community College
South Bend, IN2008
Skills
- Daily Audits
- Health Information Systems (HIS)
- Disease Processes
- NIH certified
- ACLS
- BLS
- Telemetry
Timeline
Clinical Nursing Supervisor
Saint Joseph Regional Medical Center Inc
01.2022 - Current
Registered Nurse Case Manager
Saint Joseph Regional Medical Center Inc
12.2016 - 01.2022
Registered Nurse Progressive Care Unit
Saint Joseph Regional Medical Center Inc
08.2008 - 12.2016
Associate of Science - Nursing
Ivy Tech Community College
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