Courtney Miller
Greenwood,IN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Assistant Manager
PetSmart
11.2008 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Salon Leader
PetSmart
07.2015 - 10.2022
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Cut and styled hair on all breeds based on individual preferences and latest styles.
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
- Prepared billings and estimates for customers.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Pet Stylist
PetSmart
11.2008 - 07.2015
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Groomed 30 dogs and per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated visitors and staff on proper animal care and handling.
Education
Bachelor of Science - Business Administration
Purdue University Global
West Lafayette04.2024
Associate of Applied Science - Business Administ
Ivy Tech Community College
Lafayette, IN05.2022
High School Diploma -
Frontier Jr./ Sr. High School
Chalmers, IN05.2007
Skills
- Product and Service Knowledge
- Operations Management
- Cost Reduction
- Task Delegation
- Recruiting and Interviewing
- Employee Scheduling
- Employee Performance Evaluations
- Strategic Planning
Timeline
Salon Leader
PetSmart
07.2015 - 10.2022
Assistant Manager
PetSmart
11.2008 - Current
Pet Stylist
PetSmart
11.2008 - 07.2015
Bachelor of Science - Business Administration
Purdue University Global
Associate of Applied Science - Business Administ
Ivy Tech Community College
High School Diploma -
Frontier Jr./ Sr. High School
Similar Profiles
Jessica SorrellJessica Sorrell
Manager at PetsmartManager at Petsmart
Callista BrownCallista Brown
Professional Dog Bather at PetsmartProfessional Dog Bather at Petsmart
Elizabeth WelschElizabeth Welsch
Retail Sales Associate at PetsmartRetail Sales Associate at Petsmart
Paige BalestrieriPaige Balestrieri
Dog Groomer at PetSmartDog Groomer at PetSmart
Micah RueffMicah Rueff
Pet Sitter at Kelly EllisPet Sitter at Kelly Ellis