Courtney Miller
Pasadena,TX
Summary
Over sixteen years of knowledgeable and dedicated customer service. A team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Mobile App Specialist
Access2care Non-Emergency Medical Transportation
Pasadena, TX
11.2023 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Quality Assurance Specialist
Access2Care
Houston, TX
06.2022 - 11.2023
- Documented and executed detailed test plans, test cases, and defect reports for managerial review
- Perform manual tests on all equipment received and shipped.
- Developed and maintained quality assurance protocols, processes and procedures.
Child Nutrition Specialist
Deer Park ISD
Deer Park, TX
01.2022 - 08.2022
- Generated menus for 600 children based on preferences, wellness goals and dietary needs
- Replenished supplies such as napkins and condiments
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Freight Broker
APH Logistics
Houston, TX
03.2021 - 10.2021
- Planned routes for various shipments according to special events, customer needs and weather
- Managed over 50 customer calls per day
- Tracked shipments and trucks out on deliveries
- Monitored market and negotiated rates based on trends.
Assistant Manager
Coonwood Financial
Dickinson, TX
02.2018 - 02.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
Agoura High School
06.2011
Skills
- Strong knowledge and use of Microsoft programs (ie Word, Excel, Outlook, Power Point)
- Effective verbal, written and oral communication skills
- Customer Relations
- Quality Assurance
- Attention to Detail
- Problem-Solving
- Experience in leadership
- Reliability
- Goal Setting
- Multitasking
- Functional and effective problem solving skills
- Efficient, effective time management, organizational, and interpersonal skills
Affiliations
- I am the event coordinator for my childrens Non-profit youth football and cheer team
- I am Team mom for my daughter in school sports
Timeline
Mobile App Specialist
Access2care Non-Emergency Medical Transportation
11.2023 - Current
Quality Assurance Specialist
Access2Care
06.2022 - 11.2023
Child Nutrition Specialist
Deer Park ISD
01.2022 - 08.2022
Freight Broker
APH Logistics
03.2021 - 10.2021
Assistant Manager
Coonwood Financial
02.2018 - 02.2021
High School Diploma -
Agoura High School
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