Courtney Miller
Kaneohe,HI
Summary
An accomplished Executive Level Human Resources professional with more than nineteen years of progressive experience in all aspects of Human Resources including professional leadership, employee management, training and employee development, recruitment, payroll, benefits, strategic planning, and compliance. Highly effective at incorporating creative leadership skills and innovation to successfully achieve business objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Aloha Air Cargo
08.2023 - Current
- Lead and mentor an HR Team in supporting all Human Resources functions
- Provide ongoing support to managers in areas such as performance management, conflict resolution, and coaching techniques
- Conduct thorough internal investigations, addressing employee concerns with fairness and transparency
- Maintain accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required
- Streamline HR processes for increased efficiency, reducing paperwork and manual tasks through automation
- Manage complex benefits administration, ensuring accurate enrollment and timely processing of claims
- Strategize and collaborate with Senior Leadership on implementing successful change management initiatives, supporting employees during organizational transitions
Regional Human Resources Manager
Safeway
07.2020 - 08.2023
- Direct and influence Store Directors, District Managers, and business partners to support, grow and drive new initiatives
- Act as a resource to leadership in the coaching, counseling and support of all matters related to associate performance, career development and bench strength, education (training), balanced workforce (diversity), discipline and conflict resolution
- Manage and oversee all compliance related matters in assigned area including those related to the enforcement of state, federal or state laws and regulations, wage and hour compliance, Company policies and company codes of conduct as it relates to people management
- Conducts prompt and thorough complaint investigations in regard to Safeway’s Policy on Harassment, Code of Business Conduct and Store Rules
- Investigate and respond to administrative charges including the research and drafting of formal position statements and attending mediations with the EEOC and/or HCRC
- Engage in the “interactive process” with disabled associates to assess whether a reasonable accommodation can be provided to assist individuals to perform the essential duties of their job
- Track and manage COVID-19 cases, quarantine, and return to work.
Director of Human Resources
Roy’s Holdings, Inc.
04.2017 - 07.2020
- Develop, implement, and oversee all Human Resources policies and procedures
- Identify, modify, and correct areas of exposure and risk assessment
- Develop training programs and execute training for sexual harassment, harassment, new manager training, and discrimination
- Manage Worker’s Compensation, leave of absence, and develop and maintain effective return-to-work programs
- Resolve employee relations complaints and work directly with management on proactive preventative processes
- Responsible for the Company response to all labor litigation
- Implement a new HRIS/Payroll system for 10 locations and over 700 employees
- Strategically plan business objectives and budgets with Corporate Executives
- Maintain and update all Federal and State employment law compliance updates
- Serve as ESOP administration
- Negotiate all benefit plan rates and oversee the annual benefit open enrollment process
- Oversee the payroll processing and compliance for all locations
- Supervise Human Resources and Payroll employees.
Human Resources Manager
Island Palm Communities
07.2014 - 04.2017
- Provide oversight of all Human Resources functions (to include recruitment, selection, employment, disciplinary actions, employee benefits, legal issues and compliance, payroll, training, and performance management)
- Support the Company’s business strategy, short-term and long-term objectives
- Ensure Company practices and documentation meets State, Federal, Corporate and Contractual requirements
- Serve as primary Human Resource Representative in handling employee relations and labor litigations
- Develop and implement Human Resources policies and procedures to ensure consistent management practices throughout the organization
- Perform assessments, analysis and evaluations to develop strategies in the areas of performance management, skills inventory, employee satisfaction levels and training
- Manage Human Resources, Payroll, Training and Benefit’s budgets.
Human Resources Manager
Festival Fun Parks LLC dba Sea Life Park Hawaii
08.2011 - 07.2014
- Responsible for all aspects of recruiting, selection, onboarding, employee relations, payroll, training, and compliance
- Develop, implement, and present a welcoming new hire orientation
- Customize and implement quarterly training for all employees to include customer service, workplace violence, effective communication, and sexual harassment training
- Manage Human Resources and Payroll budgets
- Design, implement, and manage Safety, Employee of the Month, and Manager of the Quarter Programs.
Human Resources Manager
Menehune Water Company
08.2010 - 08.2011
- Oversee all aspects and administration of Human Resources functions
- Create and implement processes, policies, and procedures in accordance with Company mission and federal and state laws
- Coach managers in proper progressive disciplinary action
- Implement and maintain an organized hiring process
Human Resources Generalist
Y. Hata & Co., LTD
11.2009 - 08.2010
- Responsible for all aspects of processing payroll for more than 180 employees
- Administration of multiple benefit plans
- Maintain Affirmative Action Plan
- Maintain compliant personnel, DOT driver, and medical files
- Conduct new hire orientations
- Serve as a backup for the Director of Human Resources in their absence
Payroll Specialist
Hina Mauka
01.2009 - 10.2009
Human Resources Specialist
Honsador Holding LLC
08.2006 - 01.2009
Benefits Coordinator
Crazy Shirts
08.2004 - 08.2006
Education
Bachelor’s Degree in Nutrition Science -
Kaplan University
Associate’s Degree in Business Administration -
University of Phoenix
Skills
- Strong Communication & Interpersonal Skills
- Conflict Resolution
- Budget Planning
- Team Development & Leadership
- Analysis & Critical Problem Solving
- High Integrity & Moral Values
- Flexible and Adaptable
References
Professional References Available Upon Request
Certification
- SHRM-CP - SHRM Certified Professional
- PHR - Professional in Human Resources
Timeline
Human Resources Manager
Aloha Air Cargo
08.2023 - Current
Regional Human Resources Manager
Safeway
07.2020 - 08.2023
Director of Human Resources
Roy’s Holdings, Inc.
04.2017 - 07.2020
Human Resources Manager
Island Palm Communities
07.2014 - 04.2017
Human Resources Manager
Festival Fun Parks LLC dba Sea Life Park Hawaii
08.2011 - 07.2014
Human Resources Manager
Menehune Water Company
08.2010 - 08.2011
Human Resources Generalist
Y. Hata & Co., LTD
11.2009 - 08.2010
Payroll Specialist
Hina Mauka
01.2009 - 10.2009
Human Resources Specialist
Honsador Holding LLC
08.2006 - 01.2009
Benefits Coordinator
Crazy Shirts
08.2004 - 08.2006
Bachelor’s Degree in Nutrition Science -
Kaplan University
Associate’s Degree in Business Administration -
University of Phoenix
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