Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Minor

Pascagoula,MS

Summary

Highly knowledgeable registration specialist and technical support with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Registration Specialist

Singing River Hospital
07.2015 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Accurately inputted patient and insurance information into company's computer system using Epic.
  • Scheduled 50+ daily appointments using computerized calendars

Technical Support Specialist

Kelly Services, Apple
05.2022 - 10.2023
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Recorded and maintained relevant notes for each client and work order.
  • Resolved 40+ technical support inquiries per day

Johnson Tax Service

Receptionist
05.2010 - 06.2015
  • Prepared all federal and state income tax paperwork for extensions and returns.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Associate of Arts - Arts

Mississippi Gulf Coast Community College
Gautier, MS
05.2020

High School Diploma -

George County High School
Lucedale
05.2010

Skills

  • Registration Processing
  • Verifying Eligibility
  • Specialist Procedures
  • Reading Comprehension
  • Releases Processes

Certification

  • CHAA Certification

Timeline

Technical Support Specialist

Kelly Services, Apple
05.2022 - 10.2023

Patient Registration Specialist

Singing River Hospital
07.2015 - Current

Johnson Tax Service

Receptionist
05.2010 - 06.2015

Associate of Arts - Arts

Mississippi Gulf Coast Community College

High School Diploma -

George County High School

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Courtney Minor