Courtney Molieri
Denham Springs,LA
Summary
Ambitious, hard-working, adaptable college student seeking to utilize my skills to satisfy the needs of your company as well as further my experience within the workforce industry.
Overview
5
5
years of professional experience
Work History
Cash Office Associate/Engagement Coordinator/Keyholder
Homegoods
Baton Rouge, LA
08.2023 - Current
- Lead the frontline to promote a HIGHLY SATISFIED customer experience while driving customer loyalty
- Assign registers, set employee schedules, and coordinate breaks, strategically planning to ensure optimized coverage at the frontline and sales floor
- Help develop high-performing teams through training and mentoring of associates on the frontline
- EXECUTION OF all registered transactions
- Maintain and monitor cash controls
- Execute cash deposits and change orders
- Open and close the store, managing the store’s security alarm system
- Attend to customer requests or inquiries.
Cash Office Associate/Engagement Coordinator/Keyholder
southern produce
12.2018 - Current
- Constructed schedules to maximize company efficiency and revenue
- Hired and trained over 30 new employees, accelerating staff assimilation
- Reduced workforce expenditures by implementing inventory control and standardizing all ordering processes
- Answered calls and spoke with customers who needed assistance with professionalism and efficacy
- Contributed to complimentary store appearance by stocking, arranging, and modifying merchandise
- Supervised employees to assure adequate performance.
customer service representative
DEPARTMENT OF ENVIRONMENTAL QUALITIES
09.2021 - 08.2023
- Directed customers to the correct contact or division in a timely manner
- Remained attentive to customers
- Maintained records by updating information as needed
- Resolved complaints
- Verbally answered questions on the phone.
head cashier
la poboy
01.2020 - 11.2020
- Trained and mentored OVER 10 new team members
- Provided friendly service, THEREFORE PROMOTING consistent sales
- Accurately processed customer transactions and reconciled the cash drawer at the beginning and end of every shift
- Resolved customer complaints
- Stability in keeping up with the fast-paced environment.
Education
Business Entrepreneurship
Louisiana State University
02.2024
Skills
- Customer Assistance
- Service Excellence
- Persistence and Determination
- Cash Handling
- Business Administration
- Scheduling
Timeline
Cash Office Associate/Engagement Coordinator/Keyholder
Homegoods
08.2023 - Current
customer service representative
DEPARTMENT OF ENVIRONMENTAL QUALITIES
09.2021 - 08.2023
head cashier
la poboy
01.2020 - 11.2020
Cash Office Associate/Engagement Coordinator/Keyholder
southern produce
12.2018 - Current
Business Entrepreneurship
Louisiana State University