COURTNEY MOLIERI
Denham Springs,LA
Summary
Business professional with extensive experience in operations, team leadership, customer management, and process optimization across retail, service, and government environments. Known for improving efficiency, driving performance, and delivering high-quality results through strong communication, organization, and problem-solving skills. Brings a proven ability to manage projects, lead teams, and support cross-functional initiatives within fast-paced, high-demand settings.
Overview
7
7
years of professional experience
Work History
OPERATIONS MANAGER
Michael Kors
06.2024 - Current
- Direct store operations-including inventory optimization, visual merchandising execution, and loss prevention strategy-ensuring operational excellence and supporting consistent revenue growth.
- Lead, coach, and develop high-performing sales teams, strengthening customer experience standards and driving achievement of sales targets and productivity KPIs.
- Oversee workforce management functions such as recruiting support, staffing, scheduling, and performance accountability, to maintain optimal coverage and operational efficiency.
- Manage cash-handling compliance and execute opening and closing procedures with a focus on accuracy, risk mitigation, and corporate policy adherence.
- Interpret sales reports and key performance metrics to identify trends, implement process improvements, and enhance profitability.
- Maintain strict alignment with brand standards, visual directives, health and safety requirements, and corporate operational initiatives, ensuring a premium customer experience and a compliant, well-run environment.
ASSISTANT STORE MANAGER
HomeGoods
08.2023 - 06.2024
- Planned and executed customer engagement initiatives and in-store events that increased traffic, strengthened loyalty, and supported repeat business.
- Led onboarding, coaching, and continuous development of team members, with an emphasis on POS proficiency, service standards, and operational efficiency.
- Served as the primary escalation point for customer concerns, resolving issues quickly and professionally to maintain brand reputation, and ensure a positive experience.
- Supported daily operational execution across merchandising, inventory flow, and floor readiness to uphold brand standards, and maximize productivity.
CUSTOMER SERVICE REPRESENTATIVE
Department of Environmental Quality
09.2021 - 09.2023
- Guided customers, contractors, and stakeholders to the correct departments, resources, or specialists, ensuring timely and accurate resolution of inquiries.
- Conducted research using internal databases, regulatory documentation, and agency systems to provide clear, compliant information related to environmental programs and requirements.
- Maintained, updated, and organized customer records, ensuring data accuracy and adherence to departmental standards and confidentiality protocols.
- Resolved routine and complex customer concerns with professionalism and diplomacy, escalating cases appropriately to support service quality and regulatory compliance.
- Collaborated with cross-functional teams to streamline communication and improve the efficiency of public service interactions.
GENERAL MANAGER
Southern Produce
12.2018 - 09.2021
- Oversaw all financial operations, including daily cash deposits, change orders, reconciliations, and audit-ready recordkeeping, ensuring consistent accuracy and compliance with company standards.
- Managed and balanced cash drawers with zero-error expectations, maintaining reliable accounting processes, and minimizing financial discrepancies.
- Led full-cycle talent management-recruiting, hiring, onboarding, and training employees-to build a high-performing, knowledgeable team.
- Ensured strong merchandising execution through effective inventory flow, product presentation, store organization, and adherence to visual and operational standards.
- Supervised, coached, and evaluated employees to reinforce policy compliance, elevate customer service performance, and strengthen overall store operations.
- Drove daily operational efficiency by coordinating staffing, workflow, and customer service priorities to support a clean, well-run, and customer-focused environment.
Education
BACHELORS DEGREE - BUSINESS ADMINISTRATION & MANAGEMENT
Louisiana State University
12-2024
Skills
- Operations Management
- Inventory Control & Loss Prevention
- Team Leadership & Staff Development
- Performance Management
- Customer Experience Optimization
- Cash Handling & Financial Accuracy
- Workforce Scheduling & Staffing
- Process Improvement
- Data & KPI Analysis
- Conflict Resolution & Escalation Management
- Cross-Functional Collaboration
- Compliance & Policy Adherence
- Merchandising & Visual Standards
- Recordkeeping & Documentation Accuracy
- Training Program Development
Timeline
OPERATIONS MANAGER
Michael Kors
06.2024 - Current
ASSISTANT STORE MANAGER
HomeGoods
08.2023 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
Department of Environmental Quality
09.2021 - 09.2023
GENERAL MANAGER
Southern Produce
12.2018 - 09.2021
BACHELORS DEGREE - BUSINESS ADMINISTRATION & MANAGEMENT
Louisiana State University