Courtney Moore
Croton,NY
Summary
Dedicated 27 year employee of Metro-North Railroad with extensive experience in ticket vending systems, customer service, financial operations and clerical management. Skilled in maintenance, troubleshooting, budgeting, and team coordination, with a proven record of reliability, accuracy, and readiness for advancement.
Overview
28
28
years of professional experience
Work History
Ticket Vending Machine Technician
Metro North Railroad
North White Plains
07.2020 - Current
- Diagnosed and repaired vending machine malfunctions to ensure optimal functionality.
- Trained junior technicians on troubleshooting techniques and repair procedures for machines.
- Resolved problems, improved operations, and provided exceptional customer service.
Financial Clerk M of W
Metro North Railroad
Croton, NY
12.2018 - 07.2020
- Processed financial transactions accurately and efficiently within established timelines.
- Coordinated with various departments to resolve discrepancies and inquiries.
- Assisted in preparing financial reports, maintaining data integrity throughout financial systems.
Pep Budget Analyst M of E
Metro North Railroad
New York, NY
07.2015 - 12.2018
- Analyzed budget proposals to ensure alignment with financial goals and operational efficiency for management review.
- Supervised clerical staff with reporting weekly budgets for outlining locations.
- Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
Pep Chief Clerk M of E
Metro North Railroad
New York, NY
02.2011 - 07.2015
- Supervised clerical staffs daily administrative operations, ensuring compliance with organizational policies and procedures.
- Managed complex scheduling for executive meetings, optimizing time allocation and resource utilization.
- Trained and mentored junior clerical staff, fostering a culture of continuous learning and development.
Customer Service Representative
Metro North Railroad
New York, NY
07.1998 - 02.2011
- Assisted customers with inquiries regarding schedules, fare options, and service changes.
- Resolved customer complaints efficiently, ensuring high satisfaction and retention rates.
- Provided support during peak travel times, maintaining operational efficiency and service quality.
Education
High School Diploma -
Croton Harmon High School
Croton, NYSkills
- Kronos
- Microsoft Office
- Peoplesoft
- Teamwork and collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop tracking spreadsheets.
- Supervised team of 10 staff members.
- Collaborated with team of 5 in the development of multiple M of E projects.
Timeline
Ticket Vending Machine Technician
Metro North Railroad
07.2020 - Current
Financial Clerk M of W
Metro North Railroad
12.2018 - 07.2020
Pep Budget Analyst M of E
Metro North Railroad
07.2015 - 12.2018
Pep Chief Clerk M of E
Metro North Railroad
02.2011 - 07.2015
Customer Service Representative
Metro North Railroad
07.1998 - 02.2011
High School Diploma -
Croton Harmon High School