DAVID PAGAN
Bronx,NY
Summary
Navigated high-hazard environments while managing complex route logistics and delivering exceptional client service in face-to-face interactions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Ticket Vending Machine Technician
Transit Operations Contractor
New York, NY
03.2026 - 08.2026
- Staged, configured, and troubleshooted hardware and software configurations for mass-transit ticket vending machines prior to regional deployment.
- Executed field installations and precision hardware alignments across multiple high-traffic train station terminals.
- Performed routine preventative maintenance and complex system diagnostics to isolate mechanical errors and minimize machine downtime.
Field Service Technician
Resorts World Casino NYC & Empire City Casino
New York / Yonkers, NY
08.2023 - 06.2025
- Diagnosed, repaired, and maintained complex electronic gaming equipment, computer hardware, and proprietary casino software across two high-volume facilities.
- Leveraged advanced troubleshooting skills to quickly isolate component-level electronics failures, maximizing machine uptime on the casino floor.
- Delivered rapid-response technical support and professional communication to resolve patron and floor-management inquiries under tight deadlines.
- Adhered to strict gaming industry regulations, standard operating safety protocols, and technical certification compliance metrics.
Electrical Meter Installer
Aclara / SGS
New York, NY
01.2021 - 01.2022
- Safely installed residential and commercial smart meters, successfully working with live power lines and mitigating highly hazardous on-site environments daily.
- Managed dynamic daily service routes dispatched via enterprise tablets, consistently meeting strict quotas for territory completion.
- Provided white-glove customer service during door-to-door field interactions, handling customer inquiries and property access issues with high professionalism.
Corrosion Technician
Precision Pipeline Solutions
New York, NY
09.2020 - 12.2020
- Inspected residential, commercial, and industrial gas pipelines to evaluate structural integrity, control damage, and prevent hazardous system failures.
- Executed specialized safety testing and technical measurements in absolute compliance with Con Edison regulatory standards and safety requirements.
- Navigated multi-location service territories during assigned shifts, documenting pipeline data and safety metrics accurately in field logs.
Education
High School Diploma -
Norman Thomas
New York, NYSkills
Electrical troubleshooting
Machine maintenance
Basic welding
Hardware repair
Technical diagnosis
Equipment installation
Software configuration
Schematic interpretation
Machine calibration
Hand tools proficiency
Vending machine programming
Spare parts management
Teamwork
Routine maintenance
Customer service
Problem-solving
Reliability
Excellent communication
Computer skills
Certification
30 hour osha
Timeline
Ticket Vending Machine Technician
Transit Operations Contractor
03.2026 - 08.2026
Field Service Technician
Resorts World Casino NYC & Empire City Casino
08.2023 - 06.2025
Electrical Meter Installer
Aclara / SGS
01.2021 - 01.2022
Corrosion Technician
Precision Pipeline Solutions
09.2020 - 12.2020
High School Diploma -
Norman Thomas