Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Courtney Morris

Courtney Morris

Tempe

Summary

More than 15 years of diverse customer service experience in restaurant and call center settings. Specializes in technical support, activations, and customer care, consistently prioritizing customer needs. Highly motivated to resolve issues and provide exceptional service in both remote and in-office roles. Strong track record of creating positive customer experiences.

Overview

11
11
years of professional experience

Work History

Wireless Customer Service Rep

Echostar
12.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining exceptional service standards and customer satisfaction.
  • Documented customer interactions accurately in CRM systems to ensure data integrity and follow-up actions.
  • Collaborated with team members to streamline processes, enhancing response times and service efficiency.

Administrative Assistant

Alfa Trans LLC
01.2018 - Current
  • Manage client communication and maintain records to enhance office productivity.
  • Oversee supervisor’s work schedule and organize appointments, meetings, and travel.
  • Greet and assist visitors and clients.
  • Maintain office organization, search, and document prep.
  • Handle billing and invoice tasks.

Bar Supervisor

Freezers Ice House (Modern Social)
01.2017 - 01.2018
  • Established efficient bar inventory management and storage protocols to maintain optimal stock levels and fulfill customer demand.
  • Created innovative craft cocktails to enhance the bar’s branding efforts and drive revenue growth.
  • Managed cash intake, cash drawers, credit card transactions, tip-outs, and petty cash.
  • Maintained positive relationships with regular customers and handled complaints, concerns, and requests.
  • Supervised busy events and shifted schedules to ensure adequate staffing levels during peak periods and optimize earnings for bartenders.

Shift Lead

Claim Jumper Restaurant
01.2015 - 01.2018
  • Developed a comprehensive understanding of the menu to effectively respond to inquiries and recommend selections.
  • Responsible for opening, closing, and shift change responsibilities to ensure the restaurant operated smoothly and efficiently.
  • Assisted with all aspects of customer service to meet guests’ needs, including greeting customers, taking orders, and serving meals.
  • Accurately recorded and delivered several customer inquiries, provided recommendations, and efficiently handled order delays.
  • With knowledge of wine pairings, whiskey pairings, and full cocktail selections, I was able to provide guests with the ideal food and drink combinations.

Education

Hospitality Management - Hospitality, Tourism, and Culinary Management

Frederick Community College
Frederick, MD
01.2009

Diploma - Horticulture, Theatre/Drama

Frederick High School
Frederick, MD
01.2006

Skills

  • Customer service expertise
  • Sales proficiency
  • Food service knowledge
  • Typing speed of 55 WPM
  • Microsoft Office applications
  • Adobe Creative Suite
  • POS system familiarity
  • Management experience
  • Effective communication skills
  • Worked with knowledge, customer app, and AWS Skilled in wireless customer service
  • Trained in customer care and activations as well as tech support for boost mobile

Accomplishments

Top performer August 2025 for boost mobile through echostar.

Timeline

Wireless Customer Service Rep

Echostar
12.2024 - Current

Administrative Assistant

Alfa Trans LLC
01.2018 - Current

Bar Supervisor

Freezers Ice House (Modern Social)
01.2017 - 01.2018

Shift Lead

Claim Jumper Restaurant
01.2015 - 01.2018

Hospitality Management - Hospitality, Tourism, and Culinary Management

Frederick Community College

Diploma - Horticulture, Theatre/Drama

Frederick High School

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