Jose Gonzalez
Belvidere,NJ
Summary
Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
30
30
years of professional experience
Work History
Retention Customer Service Specialist
EchoStar
Roseland, NJ
12.2018 - 09.2024
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Developed relationships with clients to improve retention rates and reduce churn.
- Monitored metrics related to customer engagement to assess effectiveness of retention initiatives.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
Customer Solution Retention Specialist
Comcast Corp
Union, NJ
08.1994 - 10.2018
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Recommended products and services aligned with customers' needs and preferences.
- Promoted business as superior provider committed to efficiency and accuracy when engaging with customers.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Demonstrated dedication to continuously improving sales abilities and product knowledge.
Education
High School Diploma -
Hoboken High School
Hoboken, NJ1981
Skills
- Product knowledge
- Strategic sales knowledge
- Creative problem solver
- Customer service
- Sales
- Exceptional communication skills
- Call center
- Quick learner
- Complaint resolution
- Technical support
- Cross-selling techniques
- Upselling strategies
- Active listening
Languages
Spanish
Elementary
Timeline
Retention Customer Service Specialist
EchoStar
12.2018 - 09.2024
Customer Solution Retention Specialist
Comcast Corp
08.1994 - 10.2018
High School Diploma -
Hoboken High School
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