Courtney M. Sweeney
Independence
Summary
Results-driven management professional with a proven track record of leading teams to success through strategic planning and process improvement. Expertise in fostering a culture of accountability and excellence, emphasizing team collaboration and operational efficiency to achieve measurable outcomes. Recognized for adaptability and consistently meeting evolving organizational needs while driving initiatives that enhance productivity and performance. Committed to leveraging leadership and innovation skills to propel teams toward ambitious goals.
Overview
10
10
years of professional experience
Work History
IRG/Adoption Manager and Ombudsman
Department of Children and Family CSS Division
06.2019 - Current
- Receive and review inquiries and complaints from multiple sources, directing them to appropriate field staff and ensuring timely resolutions.
- Oversee Central Registry ensuring that UIFSA packets are processed accurately and in compliance with federal guidelines.
- Supervise staff assigned to the adoption caseload, ensuring accuracy, timeliness, and compliance for Adoption Decrees.
- Supervise physical and electronic mail operations, including applications for services.
- Receive inquiries from other states on intergovernmental or potential intergovernmental cases and assist intergovernmental workers or Central Registry’s.
- Prepare and submit reports directed by supervisor, Public Administrator, Deputy Director or IV-D Director.
Quality Assurance Specialist
YoungWilliams Child Support Services
10.2017 - 06.2019
- Reviewed the work of caseworker to make sure that the child support cases were being worked thoroughly and meeting the requirements of state and federal guidelines.
- Liaison between Kansas DCF and YoungWilliams for OCSE and Governor’s complaints.
- Worked special reports as needed and requested by supervisors and program director.
- Worked the DCF self-assessment reporting in correcting failures and case concerns for cases that failed to meet state and federal guidelines.
Enforcement Caseworker
YoungWilliams Child Support Services
03.2017 - 10.2017
- Maintained a caseload of IV-D cases for Kansas DCF
- Made sure cases met state and federal criteria
- Assisted customers with any needs to their child support case
- Worked to increase collections on child support cases
Teller
US Bank
07.2016 - 03.2017
- Provided customer service in multiple areas of banking
- Processed applications for credit cards and banking accounts
Education
Bachelor of Arts - Psychology
Washburn University
Topeka, Kansas05-2017
Bachelor of Arts - Emphasis in Creative Advertising
Washburn University
Topeka, Kansas05-2017
Skills
- Communication
- Complex Problem Solving
- Microsoft Office
- Customer Service
- KAECSES
- Time Management
- Adobe
- Discretion and confidentiality
- Verbal and written communication
- Cross-functional teamwork
Timeline
IRG/Adoption Manager and Ombudsman
Department of Children and Family CSS Division
06.2019 - Current
Quality Assurance Specialist
YoungWilliams Child Support Services
10.2017 - 06.2019
Enforcement Caseworker
YoungWilliams Child Support Services
03.2017 - 10.2017
Teller
US Bank
07.2016 - 03.2017
Bachelor of Arts - Psychology
Washburn University
Bachelor of Arts - Emphasis in Creative Advertising
Washburn University