Courtney Murphy
Granville
Summary
Experienced barista trainer with a focus on developing new talent. Skilled in beverage preparation and customer engagement, contributing to high standards of service and employee performance.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Columbus, OH
08.2024 - Current
- Collaborated with team members to optimize workflow during peak hours for efficient service.
- Managed cash register operations, including processing transactions accurately and efficiently.
- Educated customers on menu items, enhancing their overall experience through product knowledge.
- Participated in inventory management, tracking supplies to ensure availability of popular items.
Barista
Biggby
Marysville, OH
12.2022 - 02.2023
- Prepared and served high-quality coffee beverages to ensure customer satisfaction.
- Operated espresso machines and grinders with precision to maintain beverage consistency.
- Assisted customers in selecting products, providing personalized recommendations and service.
- Maintained cleanliness of work areas and equipment to uphold health standards.
Barista Trainer
Starbucks
Columbus, OH
09.2020 - 06.2022
- Trained new baristas on beverage preparation and customer service standards.
- Developed training materials to enhance onboarding experience for new employees.
- Monitored performance of trainees, providing constructive feedback and support.
- Conducted regular workshops to refine skills in espresso extraction and milk frothing techniques.
Education
High School Diploma -
Arts College Preparatory Academy
Columbus, OHSkills
- Time management
- Problem-solving
- Cash handling
- Attention to detail
- Team player
Timeline
Barista
Starbucks
08.2024 - Current
Barista
Biggby
12.2022 - 02.2023
Barista Trainer
Starbucks
09.2020 - 06.2022
High School Diploma -
Arts College Preparatory Academy