Courtney Nelson
White Plains,MD
Summary
Versatile instructional assistant experienced in facilitating diverse learning environments. Strong skills in behavior management and supporting student engagement. Committed to enhancing educational experiences and fostering positive relationships.
Overview
11
11
years of professional experience
Work History
Instructional Assitant
F B Gwynnn Center
09.2024 - Current
- Assisted educators in developing and implementing lesson plans tailored to diverse learning needs.
- Supported classroom management by facilitating student engagement and promoting a positive learning environment.
- Coordinated instructional materials, ensuring accessibility and organization for both students and teachers.
- Monitored student progress, providing feedback to educators on individual performance and areas for improvement.
Customer Service Cashier
Walmart
01.2024 - Current
- Processed cash and credit transactions efficiently, ensuring customer satisfaction.
- Assisted customers with product inquiries, providing accurate information and support.
- Maintained clean and organized checkout areas for optimal shopping experience.
- Collaborated with team members to resolve customer issues quickly and effectively.
Customer Service Cashier
Walmart
07.2015 - 09.2022
- Trained new cashiers on register operations and customer service protocols.
- Implemented strategies to reduce transaction times, enhancing overall efficiency at checkout.
- Conducted regular inventory checks to ensure product availability and accuracy in stock levels.
- Managed returns and exchanges according to company policies, maintaining a positive customer relationship.
Assitant Teacher
Children of America
02.2022 - 06.2022
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated daily classroom activities, promoting social interaction and teamwork among students.
- Collaborated with lead teachers to assess student progress and adapt instructional strategies.
- Supported classroom management by establishing routines that enhanced student focus and participation.
Education
No Degree - Education
College of Southern Maryland
La Plata, MD01-2027
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Behavior management
- Oral communication
- Small group instruction
- Behavior modification
Timeline
Instructional Assitant
F B Gwynnn Center
09.2024 - Current
Customer Service Cashier
Walmart
01.2024 - Current
Assitant Teacher
Children of America
02.2022 - 06.2022
Customer Service Cashier
Walmart
07.2015 - 09.2022
No Degree - Education
College of Southern Maryland