Courtney Neshko
Watertown
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Prepared to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Strong organizational capabilities. Skilled in handling numerous projects at once while ensuring accuracy, prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Analytic Consultant/Specialist
The Hartford Life Insurance Company
10.2021 - 03.2024
- Enhanced client satisfaction by analyzing and interpreting data to provide tailored business solutions.
- Fostered strong relationships with clients by providing consistently high-quality work and expert guidance on data-driven decision making.
- Collaborated with cross-functional teams to ensure seamless delivery of analytic projects within deadlines.
- Managed multiple concurrent projects while maintaining exceptional quality standards and meeting tight deadlines.
- Presented key findings from analyses to stakeholders, guiding informed decision-making processes across various industries.
- Leveraged cutting-edge tools and technologies for enhanced analytical capabilities and superior results delivery.
- Provided actionable recommendations to clients based on thorough analysis of complex datasets.
- Developed insightful reports for clients, enabling better decision-making and improved business performance.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Utilized data visualization techniques to present and explain complex data sets.
- Identified patterns and trends in large data sets and provided actionable insights.
- Spearheaded automation initiatives within the analytics department, reducing manual efforts and boosting productivity levels.
- Strong absence management acumen, understand key metrics and underlying data driving them, benchmark principles and terminology
- Calculate metrics in accordance with industry standards.
Client Consultant (National Accounts)
The Hartford Life Insurance Company
03.2019 - 10.2021
- Maintained all appropriate case correspondence and relevant account management information.
- Supported renewal process in collaboration with the Account Manager.
- Annual Enrollment support; client education.
- Managed performance guarantee data gathering, reconciliation and customer reporting.
- Initiated report setup, maintained report distribution and issue resolution.
- Participated in customer/producer meetings and presentations.
- Conducted thorough assessments of clients needs, identifying areas of improvement and providing actionable recommendations.
- Managed multiple projects simultaneously, ensuring timely completion and meeting all client expectations.
- Devised creative problem-solving techniques, addressing complex client challenges and delivering workable solutions.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients, leading to successful project outcomes.
- Provided ongoing support to clients during implementation.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Small Business Presale Analyst
The Hartford Life Insurance Company
06.2011 - 10.2019
- Assessed benefits needs of employer groups.
- Analyzed RFP's, underwriting guidelines and product offerings
- Processed RFP's in accordance with compliance and/or state guidelines.
- Completed and responded to RFP's.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Enrollment Analyst/Field Liaison/Enrollment Liaison
The Hartford Life Insurance Company
08.2006 - 06.2011
- Produced Enrollment and Medical Underwriting materials in response to service requests.
- Audited submitted census and enrollment forms accuracy.
- Generated final enrollment outcome (tabulation) & medical underwriting reports.
- Developed and maintained expertise on team procedures and policies as well as end to end enrollment process.
- Resource for field offices regarding enrollment material creation and acceptable plan design.
- Consistently delivered superior, cost-effective service by handling technically complex as well as non-routine and simple enrollment requests.
- Maintained detailed knowledge of regulatory requirements and industry standards to ensure compliance with applicable laws, policies, and procedures throughout the enrollment process.
- Increased applicant satisfaction by simplifying complex information into easy-to-understand documents and guides during the enrollment process.
Education
Some College (No Degree) -
Northwestern CT Community College
Winsted, CTSome College (No Degree) -
Western Connecticut State University
Danbury, CTSome College (No Degree) -
Dean College
Franklin, MAConnecticut Producers License -
Life/Accident/Health
CT01.2019
Skills
- Highly Proficient in Word, Excel, Outlook, PowerPoint, Tableau, ThoughtSpot
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Client Relations
- Product Knowledge
- Team Development
Timeline
Analytic Consultant/Specialist
The Hartford Life Insurance Company
10.2021 - 03.2024
Client Consultant (National Accounts)
The Hartford Life Insurance Company
03.2019 - 10.2021
Small Business Presale Analyst
The Hartford Life Insurance Company
06.2011 - 10.2019
Enrollment Analyst/Field Liaison/Enrollment Liaison
The Hartford Life Insurance Company
08.2006 - 06.2011
Some College (No Degree) -
Northwestern CT Community College
Some College (No Degree) -
Western Connecticut State University
Some College (No Degree) -
Dean College
Connecticut Producers License -
Life/Accident/Health
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