GRISELDA LY
Project Manager
Vista,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Account Manager
Verizon Wireless
07.2015 - 09.2022
- Led agent teams to meet and exceed assigned targets and metric goals to be above 10%
- YOY
- Delivered on short and long-term sales objecJves
- Conducted Strategic Partnership MeeJng with Agent Leadership to align with business needs, discussed best pracJces and strategy
- Educated and trained agent employees on Verizon Wireless compeJJve advantages, products, services, and current promoJons to align with Corporate direcJon
- Leveraged digital development tools to idenJfy and share business insights with leadership
- Communicated regularly with Business Support to develop training materials and created a project to help new hire employees learn about SMB with a streamlined process.
Assistant Manager
Verizon Wireless
10.2008 - 07.2015
- Managed teams to ensure outstanding internal and external customer service
- Developed, trained, moJvated and coached sales team assigned
- I met monthly with them to discuss sales targets, training compleJon and address behaviors
- Analyzed staffing needs of the store and provide strategic guidance, including: hiring decisions, schedule coordinaJon, new project implementaJons
- Maintained and grew exisJng customer base and manage branch revenue and loss.
Supervisor
Verizon Wireless
12.2007 - 09.2008
- Led and developed an enJre team in sales, enhanced services, and customer renewals
- Drove both individual and team sales performance
- Leveraged client relaJons to help secure business partnerships
Education
Master of Arts - Marketing
University of Arizona- Global
02.2022 - Current
Skills
PresentaJon Skills Strong Verbal and WriTen CommunicaJon Financial ReporJngundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Arts - Marketing
University of Arizona- Global
02.2022 - Current
Account Manager
Verizon Wireless
07.2015 - 09.2022
Assistant Manager
Verizon Wireless
10.2008 - 07.2015
Supervisor
Verizon Wireless
12.2007 - 09.2008
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