Summary
Overview
Work History
Education
Skills
Qualification Profile
Timeline
Generic

Stevonsha Buntyn

Memphis,TN

Summary

Hardworking Account Manager with three years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Ambitious, career-focused job seeker, anxious to obtain an entry-level Healthcare Administration position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Goal-oriented data analyst successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

Overview

8
8
years of professional experience

Work History

Account Manager

Direct Connections, Inc
Memphis
03.2023 - Current
  • Handle all aspects of account management successfully concerning accounts
  • Aid with business development initiatives, which results in expanded customer base
  • Contribute to the implementation of strategic planning initiatives and promotional strategies
  • Increase customer satisfaction levels within saturated markets.

Direct Support Professional/ House Management

Capitol City Residential Healthcare
Memphis
03.2022 - 05.2023

Account Executive

Outsource Marketing, Inc
Memphis
02.2022 - 03.2023
  • Played an active role in training and mentoring sales teams which produced higher sales levels
  • Achieved sales objectives on a regular basis
  • Researched and recommended new business opportunities within the territory
  • Chaired weekly change control meetings, which provided managers with information on application changes.

Data Analyst

Cisco Systems, Inc.
Memphis, TN
03.2020 - 08.2022
  • Detail-oriented data analyst with two years of experience in collecting, analyzing, and interpreting complex datasets. Proficient in data visualization, statistical analysis, and providing actionable insights to drive business decisions.
  • Collected, tracked and reviewed data to evaluate business and market trends.
  • Identified and analyzed industry or geographic trends with business strategy implications.
  • Assisted integration of internal and external data tools and products, maintaining stability, and performance across systems.
  • Worked with internal teams to understand business needs and changing strategies.
  • Collected business intelligence data from industry reports, public information or purchased sources.

Direct Support Professional/ House Management

Support Solutions of Mid-South, LLC
Memphis
08.2019 - 07.2022
  • Provided complete Activity of Daily Living (ADL) assistance for three adult residents in a group home
  • Perform housekeeping tasks and cook meals
  • Ensure all residents receive proper meals, medication, hygiene and basic care
  • Establish rapport and sense of trust with residents
  • Report all activities to supervisors
  • Provided transportation to care programs, home visits and recreational activities; supervise behavior of residents
  • Kept files up-to-date (e.g., progress reports, house notes and individual I.D
  • Notes).

Customer Service Representative

Digital Media Solutions
Memphis
04.2021 - 02.2022
  • Supervised and mentored 20 sales team members in daily job responsibilities
  • Evaluated performance levels and determined areas for improvement
  • Directed activities and promoted community resources for residents living in adult foster care/group homes within the community
  • Transported residents to medical and community resources on consistent basis, facilitating improved therapeutic/medical results of treatment
  • Coordinated casework arrangements.

Cashier

The Kroger Co.
Memphis
06.2016 - 12.2019
  • Maintained a friendly and welcoming attitude, providing excellent customer service
  • Resolved customer complaints with a 97% satisfaction rate.

Education

Bachelor of Science, Healthcare Administration -

University of Memphis
12-2022

Skills

  • JavaScript
  • HTML5 & CSS3
  • GIT & Version Control
  • SQL
  • RESTful API Integration
  • Linux
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Proficient in healthcare management software (EHR/EMR systems)
  • Strong understanding of healthcare regulations (HIPAA, HITECH, etc)
  • Excellent organizational and leadership skills
  • Financial management and budgeting expertise
  • Effective communication and interpersonal abilities
  • Service-and people-oriented Effectively identify and resolve problems using available resources Build confidence in others Assured, diplomatic and poised
  • Noteworthy communication skills Interact positively with a wide range of people of various cultures and socio-economic backgrounds Adroit at giving verbal and non-verbal feedback to encourage people to be open, to trust and to be receptive to suggestions Skilled at negotiating conflicts
  • Proficiency in programming languages: Python, R, SQL
  • Experience with data visualization tools: Tableau, Power BI, etc
  • Statistical analysis and modeling techniques
  • Strong problem-solving and critical-thinking abilities
  • Excellent communication and presentation skills
  • Processed transactions with 100% accuracy, handled cash, credit cards, and electronic payments

Qualification Profile

Highly accomplished Account Manager with extensive experience in sales, business development, marketing, strategic planning, operations management, and relationship management. Maximized revenue potential through sound sales and management acumen. Proven success in managing customer service initiatives, which increased customer retention levels and customer satisfaction levels within highly competitive markets.

Timeline

Account Manager

Direct Connections, Inc
03.2023 - Current

Direct Support Professional/ House Management

Capitol City Residential Healthcare
03.2022 - 05.2023

Account Executive

Outsource Marketing, Inc
02.2022 - 03.2023

Customer Service Representative

Digital Media Solutions
04.2021 - 02.2022

Data Analyst

Cisco Systems, Inc.
03.2020 - 08.2022

Direct Support Professional/ House Management

Support Solutions of Mid-South, LLC
08.2019 - 07.2022

Cashier

The Kroger Co.
06.2016 - 12.2019

Bachelor of Science, Healthcare Administration -

University of Memphis
Stevonsha Buntyn