Muusa Milambo
Account Manager Sales
Jersey City,NJ
Summary
Results-driven professional with a strong foundation in customer success, IT infrastructure, and cybersecurity. Skilled in implementing and optimizing technical solutions that drive digital transformation and cloud adoption. Proven ability to foster strategic customer relationships, support account management, and leverage technical expertise to deliver meaningful outcomes. Seeking to contribute to a customer-focused team where I can apply my skills in delivering cloud and IT solutions that achieve business objectives. Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
10
10
years of professional experience
Work History
Account Manager
eMazzanti Technologies
Hoboken, NJ
02.2022 - Current
- Developed and implemented IT and cybersecurity strategies tailored to client-specific needs, aligning with business goals and regulatory requirements
- knowledge of prospecting and lead generation, customer needs analysis, listening, objection handling, negotiation, and closing skills of new business sales.
- Custom Solutions: Assess clients’ IT and cybersecurity needs, tailoring strategies to align with business goals and compliance standards.
System Management: Expertise in selecting and maintaining essential security tools: o Firewalls, o Antivirus software, o Encryption solutions, o Data backup systems, o Cloud services, o Virtual Private Networks (VPNs). Audits & Assurance: Regularly audit and verify performance, ensuring the reliability of IT security infrastructure.
Responsive Support: Troubleshoot and resolve IT and cybersecurity issues promptly. - Promote and sell Microsoft products, including Azure, Microsoft 365, and various licenses, leveraging deep product knowledge to drive cloud adoption and meet client objectives.
- Conduct cloud-readiness assessments and prepared clients for Azure migration, guiding them through licensing options and optimizing Microsoft 365 configurations
- Deliver customized training and educational sessions on cybersecurity best practices and Microsoft cloud solutions, enhancing client engagement and retention
- Drive account growth by managing IT security solutions (e.g., VPNs, firewalls, data backups)
- Conducted market research to identify potential customers.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Attended trade shows and conferences as a representative of the company.
- Analyzed client data and identified opportunities for growth.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
Web Developer / E-commerce Manager
PFAB Designs
South Orange, NJ
12.2020 - 02.2022
- Led the design and development of a dynamic e-commerce website using HTML5, CSS3, JavaScript, and AngularJS
- Created a single-page application, enhancing user experience through responsive design and efficient data handling
- Managed time-sensitive updates, including content modifications and database upgrades
- Handled SAP order entry, collaborating with 3PLs and shipping partners for supply chain efficiency
- Optimized order fulfillment processes to improve accuracy and customer satisfaction, leveraging e-commerce and warehouse management platforms.
- Developed custom WordPress themes and plugins to meet specific client requirements.
- Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.
- Ensured website security by implementing measures to protect against common vulnerabilities.
- Created RESTful APIs to enable communication between web applications and databases.
- Tested cross-browser compatibility for websites and applications in Chrome, Firefox, Safari, Opera and Internet Explorer.
- Documented code and system architectures to support maintenance and future development efforts.
- Determined job priorities for multiple projects and communicated sequencing, priorities, and timelines to entire team.
- Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to website without developer assistance.
- Developed e-commerce sites using platforms like Shopify and Magento, including payment gateway integration.
Digital Marketing Manager
SMC Digital Marketing
Jersey City, NJ
02.2018 - 12.2020
- Managed digital advertising campaigns, optimizing performance through programmatic advertising and real-time bidding
- Utilized Data Management Platforms (DMPs) for precise ad targeting and delivery
- Collaborated with cross-functional teams to ensure seamless campaign execution
- Assisted in developing lead generation strategies through targeted outreach campaigns using social media influencers and other tactics.
- Analyzed website traffic data to identify potential areas of improvement in the digital marketing sales process.
- Tracked KPIs such as website visits, conversions rate, to measure success of campaigns.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Optimized SEO keywords for webpages across all websites owned by the company.
- Developed and implemented a comprehensive digital marketing sales strategy to increase brand awareness and customer engagement.
Software Developer
Dispatch Integrations
Hoboken, NJ
06.2015 - 01.2018
- Participated in all phases of the Software Development Life Cycle (SDLC), including requirements gathering, design, coding, and testing
- Developed and maintained company software, focusing on web-based solutions using Mule ESB and Redis
- Designed RESTful web services based on SOA architecture and managed clustered server environments
- Conducted root cause analysis to resolve critical technical issues and enhance system performance
- Developed requirements for system modifications and new system installations.
- Debugged code to identify errors and fix them efficiently.
- Designed, developed and implemented firmware to support embedded system product concepts.
- Coordinated testing and validation procedures through software development lifecycle.
- Designed database structures to store data securely and efficiently.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Connected Solutions Specialist
Best Buy Canada
Winnipeg, Canada
- Provided technical guidance and product support, consistently achieving high customer satisfaction ratings
- Demonstrated strong adaptability, working under pressure and meeting diverse customer needs
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Cross-sold additional products and services to purchasing customers.
- Made targeted product and service recommendations based on customer needs.
Education
Bachelor of Science - Computer Science
University of Manitoba
Winnipeg, CanadaSkills
- Leadership and Mentorship
- Data Analysis & Statistical Modeling
- Strong Analytical & Problem-Solving Skills
- Cybersecurity Solutions & Best Practices
- IT Infrastructure Management
- Cloud Solutions (Microsoft Azure, M365)
- Customer Success & Solution Delivery
- Portfolio and Account Management
- Excellent Communication & Presentation Skills
- Full-Stack Development (HTML5, CSS3, AngularJS, RESTful APIs)
- Java
- C
- C#
- JavaScript
- Python
- SQL
- NoSQL
- AngularJS
- Mule ESB
- HTML5
- CSS3
- RESTful APIs
- DMPs
- DSPs
- SSPs
- SAP
- Redis
- WebLogic Server
- Git
- Docker
- JIRA
- Troubleshooting
- Performance Optimization
- Account development
- Lead prospecting
- Converting leads
- Lead development
- Excellent negotiating tactics
- Excellent communication skills
- Customer relationships
Hobbies and Interests
- Mobile Application Development (iOS, Android)
- Web Application Development
- Programming Competitions
- Soccer
- Traveling
Additionalworkexperience
Connected Solutions Specialist, Best Buy Canada, Winnipeg, Canada, Provided technical guidance and product support, consistently achieving high customer satisfaction ratings., Demonstrated strong adaptability, working under pressure and meeting diverse customer needs.
Timeline
Account Manager
eMazzanti Technologies
02.2022 - Current
Web Developer / E-commerce Manager
PFAB Designs
12.2020 - 02.2022
Digital Marketing Manager
SMC Digital Marketing
02.2018 - 12.2020
Software Developer
Dispatch Integrations
06.2015 - 01.2018
Connected Solutions Specialist
Best Buy Canada
Bachelor of Science - Computer Science
University of Manitoba
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