Courtney Newkirk
Roseville,MN
Summary
Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.
Overview
14
14
years of professional experience
Work History
Program Assistant
City Of Minneapolis
01.2022 - Current
- Coordinated program logistics to ensure seamless execution of city initiatives.
- Managed scheduling and communications for interdepartmental meetings and events.
- Streamlined reporting processes, improving accuracy and timeliness of project updates.
- Facilitated training sessions for new staff on operational procedures and tools.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
Office Administrator
Southdale Center
12.2018 - 12.2021
- Coordinated office operations, ensuring efficient workflow and timely communication among departments.
- Developed and maintained filing systems, improving document retrieval efficiency by standardizing processes.
- Oversaw inventory management, tracking supplies to prevent shortages and support uninterrupted operations.
- Trained new staff on office procedures, enhancing team performance through effective onboarding practices.
- Managed scheduling for meetings and appointments, optimizing staff availability and resource allocation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Sr. Ability Analyst
The Hartford
08.2015 - 12.2018
- Managed Short Term Disability claims
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cater to client needs to increase brand loyalty and client return rate.
- Present data in both word documents and spreadsheets.
Guest Coordinator
Rocco Altobelli Salons & Day Spas
05.2014 - 07.2015
- Managed guest scheduling and appointments using salon management software.
- Coordinated communication between clients and service providers to enhance customer satisfaction.
- Trained new staff on guest coordination protocols and best practices for service excellence.
- Developed strategies to streamline front desk operations, improving workflow efficiency.
- Resolved client inquiries and concerns promptly, ensuring a positive experience.
- Maintained accurate records of services rendered and client preferences for personalized care.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained detailed records of guest preferences and requests to provide personalized service during future stays.
- Developed strong relationships with repeat clients, resulting in increased loyalty and return visits.
- Assisted in training new Guest Coordinators, contributing to a well-prepared and knowledgeable team.
- Assisted in monitoring inventory levels for necessary supplies at the front desk area keeping stock readily available at all times.
- Managed reservation system, ensuring accurate room bookings and prompt guest notifications of any changes.
- Handled guest complaints with empathy and professionalism, resolving issues whenever possible to maintain positive relationships.
- Fostered a positive work environment among team members by offering support, encouragement, and constructive feedback.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained accurate and up-to-date records of guest information.
Sales Associate
Holiday Station Stores
04.2014 - 07.2015
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Resolved customer complaints promptly, fostering a positive store atmosphere and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Research Intern
Center for Homicide Research
02.2015 - 05.2015
- Conducted comprehensive literature reviews on homicide trends and prevention strategies.
- Analyzed crime data using statistical software to identify patterns and correlations.
- Assisted in the preparation of detailed reports summarizing research findings and recommendations.
- Completed research, compiled data, and assisted in timely reporting.
- Performed data entry tasks meticulously, maintaining high levels of accuracy throughout the entire dataset.
Administrative Assistant
C.R.E.A.T.E., Inc.
06.2013 - 10.2013
- Managed office communications, ensuring timely responses to inquiries and efficient information flow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated scheduling for executives, optimizing calendar management and prioritizing appointments.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Banking Sales Representative
TCF Bank
01.2012 - 06.2013
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Executed sales strategies to promote financial products and services effectively.
- Collaborated with team members to achieve monthly sales targets consistently.
- Provided expert guidance on banking solutions tailored to individual client needs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor of Arts - Criminal Justice Major
Metropolitan State University
Brooklyn Park, MN12-2027
Associate of Arts - Criminal Justice Major
Century Community And Technical College
White Bear Lake, MN05.2015
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Creative problem solving
- Staff support
- Administrative support
- Database management
- Interpersonal skills
- Driven and outgoing
- Multi-line phone systems
Timeline
Program Assistant
City Of Minneapolis
01.2022 - Current
Office Administrator
Southdale Center
12.2018 - 12.2021
Sr. Ability Analyst
The Hartford
08.2015 - 12.2018
Research Intern
Center for Homicide Research
02.2015 - 05.2015
Guest Coordinator
Rocco Altobelli Salons & Day Spas
05.2014 - 07.2015
Sales Associate
Holiday Station Stores
04.2014 - 07.2015
Administrative Assistant
C.R.E.A.T.E., Inc.
06.2013 - 10.2013
Banking Sales Representative
TCF Bank
01.2012 - 06.2013
Bachelor of Arts - Criminal Justice Major
Metropolitan State University
Associate of Arts - Criminal Justice Major
Century Community And Technical College