Courtney N. Gray
Plano,TX
Summary
Results-driven auditing professional with extensive experience in evaluating internal controls and risk management. Known for strong analytical skills and attention to detail, ensuring compliance with industry standards. Collaborative team member with focus on achieving organizational goals and adapting to dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Internal Auditor
Associa
04.2019 - Current
- Assess the efficiency and productivity of internal staff, and all lines of business, for a property management company.
- Collaborated with cross-functional teams.
- Evaluate financial documents for accuracy, and provide recommendations to reduce risk, make improvements, and enhance operational efficiency.
- Conducted comprehensive internal audits to assess compliance with company policies and regulations.
- Developed detailed audit reports summarizing findings, recommendations, and management responses for executive review.
Escalation Management/Internal Auditor
Chase Bank
02.2013 - 04.2019
- Update and maintain internal and external security and documentation.
- Respond to violations of rules, regulations, policies, or procedures, as well as conduct audits to ensure the guidelines within required parameters were followed.
- Identify trends and best practices to share with the lines of business.
- Develop job aide to proactively identify areas of risk or vulnerability and implement corrective solutions.
Executive Supervisor
Officer
10.2011 - 02.2013
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Streamlined workflow processes, resulting in improved productivity across multiple teams.
- Coordinated cross-departmental initiatives, fostering collaboration and achieving project goals.
- Led regular team meetings to align objectives and address any operational challenges faced by staff.
- Created a positive work environment by recognizing and rewarding employee achievements, leading to increased staff engagement.
Loss Mitigation Solicitor II
Chase Bank
11.2009 - 10.2011
- Review financial and hardship information to identify the cause of default, and determine the best workout solution.
- Effectively defused irate customers and assisted with highly escalated issues.
- Offer loss mitigation options with borrowers and consumer groups.
- Perform a detailed review of credit documents and origination documents for any hard stops.
- Responsible for taking full account ownership of each account in a portfolio.
- Negotiate with attorneys, realtors, brokers, consumer groups, and borrowers.
- Ensured compliance with regulatory requirements through thorough legal research.
Education
Graduate -
Sandalwood High School
Jacksonville, Florida05.2002
Skills
- Strategic & Tactical Planning
- Business Management
- Employee Relations
- Coaching & Development
- Business Development
Certification
Currently obtaining my CIA certification.
Timeline
Internal Auditor
Associa
04.2019 - Current
Escalation Management/Internal Auditor
Chase Bank
02.2013 - 04.2019
Executive Supervisor
Officer
10.2011 - 02.2013
Loss Mitigation Solicitor II
Chase Bank
11.2009 - 10.2011
Graduate -
Sandalwood High School