Courtney Nickerson
Summary
Dynamic and results-driven professional with extensive experience. Proven team leader skilled in staff training and development, enhancing operational efficiency. Adept in problem-solving and customer service management, ensuring high-quality patient care and satisfaction. Committed to maintaining safety protocols and optimizing inventory management.
Overview
9
9
years of professional experience
Work History
Shift Leader
CVS Health
02.2025 - Current
- Assisted in training new team members on safety protocols and operational procedures.
- Supported daily operations by ensuring compliance with quality standards and service expectations.
- Collaborated with staff to maintain a clean and organized workspace, enhancing efficiency.
- Monitored inventory levels and reported shortages to facilitate timely restocking of supplies.
Phlebotomist (PRN)
MyBody Wellness & Laboratory
11.2024 - Current
- Collected and processed blood samples, ensuring adherence to safety protocols and quality standards.
- Maintained accurate patient records and documentation to support clinical workflows and regulatory compliance.
- DOT, DNA and earlier gender reveal testing.
Medical Assistant
Body Contouring Specialist
08.2021 - Current
- Managed patient scheduling and coordinated follow-up appointments efficiently.
- Prepared examination rooms by sterilizing instruments and organizing supplies.
- Maintained inventory of medical supplies, optimizing stock levels for operational efficiency.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Administered Injections.
Agent Representative
MSBS
06.2024 - 02.2025
- Managed client inquiries, providing timely resolutions and enhancing customer satisfaction.
- Developed comprehensive product knowledge to effectively address customer needs and concerns.
- Collaborated with team members to streamline communication processes, improving overall efficiency.
- Dispatching clients to on-call physicians while professionally communicating with physicians, nursing staff, technicians and medical assistants.
Correctional Officer
Texas Department Of Criminal Justice
09.2018 - 06.2024
- Enforced institutional policies and procedures to maintain order and security within facility.
- Conducted regular inspections and monitoring of inmate behavior to prevent disturbances.
- Managed inmate transportation and movement within the facility, ensuring compliance with safety protocols.
- Collaborated with law enforcement and emergency services during incidents to ensure swift resolution.
Medical Assistant
Riceland Healthcare
01.2021 - 12.2021
- Assisted healthcare providers with patient examinations and procedures.
- Collected and recorded vital signs, ensuring accurate documentation in electronic health records.
- Processed insurance information and handled billing inquiries effectively.
- Performed medical records management, including filing, organizing and scanning documents.
Phlebotomist
Riceland Healthcare
01.2021 - 12.2021
- Collected blood samples following established protocols to ensure patient safety and sample integrity.
- Maintained accurate records of patient information and specimen tracking in electronic health systems.
- Performed venipuncture and capillary punctures with high precision, ensuring minimal discomfort for patients.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Phlebotomist
Wilbarger General Hospital
04.2017 - 12.2017
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Medical Assistant PRN
Community Pediatrics
04.2017 - 12.2017
- Managed patient intake processes, ensuring accurate documentation and efficient scheduling.
- Administered injections, medication and treatments as directed by the physician.
- Scheduling appointments and following up on referrals.
- Educated patients on medication administration and post-care instructions.
- Collaborated with nursing staff to streamline patient care processes.
Medical Assistant (Externship)
Southeast Texas Internal Medicine
03.2017 - 04.2017
- Assisted healthcare professionals with patient intake and vital sign monitoring.
- Managed electronic health records to ensure accurate and up-to-date patient information.
- Supported scheduling and coordination of patient appointments efficiently.
- Maintained cleanliness and organization of examination rooms and medical supplies.
Education
Associate of Science - Sonography
Lamar Institute of Technology
Beaumont, TX05-2027
Diploma - Cerified Clinical Medical Assistant
Vista College
Beaumont, TX05-2018
Skills
- Staff training and development
- Customer service management
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Microsoft office
- HIPAA compliance
- Payment collection
- Medical charting
- Vital sign monitoring
- EMR / EHR / CPR
- Phlebotomy
- Immunization administration
- Mental health awareness
- Surveillance
- De-escalation techniques
Timeline
Shift Leader
CVS Health
02.2025 - Current
Phlebotomist (PRN)
MyBody Wellness & Laboratory
11.2024 - Current
Agent Representative
MSBS
06.2024 - 02.2025
Medical Assistant
Body Contouring Specialist
08.2021 - Current
Medical Assistant
Riceland Healthcare
01.2021 - 12.2021
Phlebotomist
Riceland Healthcare
01.2021 - 12.2021
Correctional Officer
Texas Department Of Criminal Justice
09.2018 - 06.2024
Phlebotomist
Wilbarger General Hospital
04.2017 - 12.2017
Medical Assistant PRN
Community Pediatrics
04.2017 - 12.2017
Medical Assistant (Externship)
Southeast Texas Internal Medicine
03.2017 - 04.2017
Associate of Science - Sonography
Lamar Institute of Technology
Diploma - Cerified Clinical Medical Assistant
Vista College
Similar Profiles
Anthony C AvalosAnthony C Avalos
Loss Prevention Manager at CVS HealthLoss Prevention Manager at CVS Health
Tanishia RatcliffeTanishia Ratcliffe
Shift Supervisor at CVS HealthShift Supervisor at CVS Health
Misbah QureshiMisbah Qureshi
Clinical Operations Advisor at CVS HealthClinical Operations Advisor at CVS Health
Lucy BlaizeLucy Blaize
Senior Account Manager at CVS HealthSenior Account Manager at CVS Health
Jason Edward Rawlins JrJason Edward Rawlins Jr
Shift Leader/Cook Shift Leader at Panda ExpressShift Leader/Cook Shift Leader at Panda Express