COURTNEY N PIERCE
Stone Grotto Company
Bethalto,IL
15
years of professional experience
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Work History
Owner
6 Years 7 Months- Developed comprehensive business strategies to enhance market presence and customer engagement.
Recovery Specialist
2 Months- Developed training materials for new staff on recovery strategies and hospital procedures.
- Analyzed patient feedback to identify areas for service improvement and enhance satisfaction levels.
- Led initiatives to streamline recovery processes, reducing delays in treatment and increasing efficiency.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Improved relapse prevention rates with targeted recovery program mentoring.
Recovery Specialist
3 Years 2 Months- Managed recovery plans for patients, ensuring adherence to clinical protocols and guidelines.
- Collaborated with interdisciplinary teams to optimize patient care pathways and improve recovery outcomes.
- Developed training materials for new staff on recovery strategies.
- Resolved complex patient issues by coordinating resources and support services effectively.
Stay At Home Parent
1 Year- Managed daily household operations to ensure efficient workflow and organization.
- Developed and implemented educational activities tailored to children's individual learning needs.
- Coordinated schedules, appointments, and extracurricular activities for family members.
- Maintained budget and tracked expenses to optimize family financial management.
CNA
1 Year 8 Months- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments, documenting vital signs and health updates accurately.
- Maintained a clean, safe environment by following infection control protocols and hygiene standards.
- Collaborated with interdisciplinary teams to develop personalized care plans for each resident's needs.
- Trained new staff on best practices in patient care and facility procedures, enhancing team efficiency.
- Monitored resident behaviors, reporting changes to nursing staff to facilitate timely interventions.
- Advocated for resident rights, ensuring their voices were heard in care decisions and treatments.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
2 Years 1 Month- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments, documenting vital signs and health updates accurately.
- Maintained a clean, safe environment by following infection control protocols and hygiene standards.
- Collaborated with interdisciplinary teams to develop personalized care plans for each resident's needs.
- Trained new staff on best practices in patient care and facility procedures, enhancing team efficiency.
- Monitored resident behaviors, reporting changes to nursing staff to facilitate timely interventions.
- Advocated for resident rights, ensuring their voices were heard in care decisions and treatments.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA
1 Year 2 Months- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments, documenting vital signs and health updates accurately.
- Maintained a clean, safe environment by following infection control protocols and hygiene standards.
- Collaborated with interdisciplinary teams to develop personalized care plans for each resident's needs.
- Trained new staff on best practices in patient care and facility procedures, enhancing team efficiency.
- Monitored resident behaviors, reporting changes to nursing staff to facilitate timely interventions.
- Advocated for resident rights, ensuring their voices were heard in care decisions and treatments.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Home Health Aide
1 Year 10 Months- Assisted nursing staff with patient health updates accurately.
- Maintained a clean, safe environment by following infection control protocols and hygiene standards.
- Collaborated with interdisciplinary teams to develop personalized care plans for each resident's needs.
- Trained new staff on best practices in patient care and facility procedures, enhancing team efficiency.
- Monitored resident behaviors, reporting changes to nursing staff to facilitate timely interventions.
- Advocated for resident rights, ensuring their voices were heard in care decisions and treatments.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
CPRS/CRSS - CPRS/CRSS
CNA
- Psychology
Associate of Arts
Skills
Feeding assistance
Attention to detail
HIPAA compliance
Maintaining confidentiality
End-of-life care
Compassionate communication
Patient transfers
Emotional support
Complex Problem-solving
Emergency response
Body language expertise
Condition reports
Legal compliance
Documentation
Basic maintenance skills
Crisis management
Case management
Timeline
Recovery Specialist
Memorial Hospital
05.2026 - 07.2026Read More
Recovery Specialist
Chestnut Health Systems
02.2023 - 04.2026Read More
Owner
Stone Grotto Company
01.2020 - CurrentRead More
Stay At Home Parent
Self
01.2019 - 01.2020Read More
CNA
Granite Nursing and Rehab
04.2017 - 12.2018Read More
CNA
Rosewood Care Center
02.2015 - 03.2017Read More
CNA
Anderson Hospital
06.2013 - 08.2014Read More
Home Health Aide
Help at Home
07.2011 - 05.2013Read More
Southern Illinois University, Edwardsville
CPRS/CRSS from CPRS/CRSS
Read More
Lewis And Clark Community College
CNA
Read More
Evangel University
from Psychology
Read More
Lewis And Clark Community College
Associate of Arts
Read More