Courtney Owens

• Creator and overseer of Sauers Intercultural Development plan
• With the objective of actively promoting and implementing sustainable tools for on-site intercultural development
• Bias incident-related policy or formal reporting center, Courageous Conversations, Cultural Calendar, and "What's up Wednesday".
• Analyzed key performance indicators to identify effective strategies.
• Wrote and submitted reports on industry trends, prompting managers to develop business plans.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Managed and resolved incidents according to service agreements.
• Employed refined project management skills for task completion.
• Balanced competing priorities through deliberate project and time management practices.

• Co-creator of Sauers NIL - committee at NAO dedicated to increasing culture, the climate of inclusion, and outreach
• Responsibilities include social media outreach, sending memos, out of office activities, visiting the Project site, etc.

• Aided MBE contracting efforts successfully awarding over $200,000 in contracts to ProFit, a women-owned SEBE company.

• Created and executed a plan for EDGE/MBE contracts with the targeted goal of 20%
• Exceeded the targeted goal of successfully integrating new WBE companies' partnerships.

• Planned and Hosted Sauers's first MBE/DBE/EDGE Luncheon
• Promoted direct engagement between Project managers and SEBEs
• Successfully contracted MBEs following the event.

Association Director

Implement culturally inclusive programs, practices, and policies. Additionally, host cultural sensitivity training for workforce and community members.

Fuel cultural competency on an internal, community, and eventually, national level by establishing healthy living programs, diabetes prevention, and safety around water programs, even in underserved communities where YMCA facilities were not present. My efforts were recognized by Mayor Mattie Parker and Opal Lee at the associations first Juneteenth Event where I worked as Project Manager. Whether working on community outreach projects, efforts for transformation development, participating in training programs to further efficacy and education or simply interacting with community members and colleagues. These are just a few highlights of the work we were able to accomplish in our time together.

• Defined team directions and provided guidance to members.
• Maintained positive working relationship with fellow staff and management.
• Worked closely with human resources to support employee management and organizational planning.
• Identified opportunities to enhance specialization resulting in increased efficiency.
• Implemented strategies to take advantage of new opportunities.