Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Courtney P. Allen

Memphis,TN

Summary

Skilled in inventory control, vendor relations, and process optimization to improve efficiency and reduce costs. Strong communicator with a proven ability to build relationships and deliver exceptional service. Able to perform routine tasks such as data entry document creation, navigation of standard software applications and operation of basic office. Implemented inventory audits and quality control measures that effectively reduced discrepancies and return rates, demonstrating a commitment to accuracy and reliability. Negotiated supplier pricing to lower costs while strengthening vendor relationships, showcasing strong negotiation skills. Streamlined ordering processes for faster, more accurate deliveries, resulting in enhanced customer satisfaction and collaboration with service teams to manage part ETAs and minimize repair delays.

Overview

12
12
years of professional experience

Work History

Collision Parts Manager

AutoNation Collision
Memphis, TN
01.2022 - Current
  • Collaborated with service teams to manage part ETAs, reducing repair delays and increasing service responsiveness.
  • Streamlined ordering processes for faster, more accurate deliveries, enhancing customer satisfaction.
  • Implemented inventory audits and quality control measures, reducing discrepancies and return rates.
  • Negotiated supplier pricing to lower costs and strengthen vendor relationships.
  • Optimized parts department layout to improve workflow and efficiency.

DIY Parts Sales & Customer Service

AutoZone
Memphis, TN
01.2015 - 01.2019
  • Guided customers in selecting parts with tailored recommendations to meet their needs.
  • Managed orders, returns, and inventory with accuracy and efficiency.
  • Boosted sales through effective cross-selling strategies and delivering outstanding customer service.

Office Coordinator

Service King Collision Repair
Memphis, TN
01.2015 - 01.2017
  • Managed office administration, vendor relationships, and invoicing to ensure smooth operational flow.
  • Scheduled appointments and coordinated maintenance to optimize office functionality and enhance customer service.
  • Maintained accurate records for office administration. and support IT and operational needs.

Education

High School Diploma -

Whitehaven High School
Memphis, TN

University Of Memphis

Tennessee College Of Applied Technology

Skills

  • Inventory Management
  • Customer serviceships
  • Invoice reconciliation
  • Customer Relationship Management
  • Data Entry
  • Standard operating procedures
  • Analytical problem-solving
  • Decision-making skills
  • Customer service
  • Customer relations
  • Staff training
  • Communication collaboration

Additional Information

  • Proficient in Microsoft Outlook, Teams, Excel, CCC One, OPS Trax, and Collision Link.
  • Skilled in invoicing, accounts payable, and vendor statement reconciliation, Customer Service , Comfortable interacting with cross functional teams.

Timeline

Collision Parts Manager

AutoNation Collision
01.2022 - Current

DIY Parts Sales & Customer Service

AutoZone
01.2015 - 01.2019

Office Coordinator

Service King Collision Repair
01.2015 - 01.2017

High School Diploma -

Whitehaven High School

University Of Memphis

Tennessee College Of Applied Technology
Courtney P. Allen