Summary
Overview
Work History
Education
Skills
Timeline
Generic

COURTNEY PARKER

Memphis,TN

Summary

Experienced manager dedicated to leading and developing teams to achieve business objectives. Possess strong communication and problem-solving skills, with a proven track record of driving success. Results-driven professional excelling in fostering collaboration and delivering impactful results for the organization.

Overview

9
9
years of professional experience

Work History

Manager

Malco Theaters
01.2017 - Current
  • Develop and implement training programs resulting in improved employee performance.
  • Led a team of 25 employees in achieving sales targets and exceeding goals.
  • Manage budgets and resources effectively to drive profitability and cost savings.
  • Foster a positive work environment through effective communication and conflict resolution skills.
  • Handle inventory and necessary product to make the job run smoothly.

Service Coordinator

Mid-south Calibration LLC
08.2024 - 07.2025
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Communicated with clients and service providers to provide updates on work progress.
  • Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Data Entry Clerk

Fedex
01.2024 - 02.2025
  • Proficient in accurately entering data into various databases and software programs.
  • Strong attention to detail and high level of accuracy in data entry tasks.
  • Experienced in organizing and maintaining files and records for easy access.
  • Familiar with managing and updating spreadsheets and reports to track data efficiently.

Customer service representative

Patterson Warehouse
01.2024 - 01.2024
  • Resolved customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Handled escalated customer issues and provided timely resolutions to ensure client satisfaction.
  • Collaborated with team members to improve customer experience and shared feedback with management.
  • Laid off

Education

Business Administration - undefined

University of Memphis
Memphis, TN
05.2023

Skills

  • Customer service
  • Phone etiquette
  • Multitasking
  • Organization
  • Time management
  • Communication
  • Computer skills
  • Attention to detail
  • Leadership
  • Team building
  • Strategic planning
  • Decision-making
  • Problem-solving
  • Coaching
  • Accurate recordkeeping
  • Service monitoring and evaluation
  • Record preparation
  • Active listening
  • Quality assurance

Timeline

Service Coordinator

Mid-south Calibration LLC
08.2024 - 07.2025

Data Entry Clerk

Fedex
01.2024 - 02.2025

Customer service representative

Patterson Warehouse
01.2024 - 01.2024

Manager

Malco Theaters
01.2017 - Current

Business Administration - undefined

University of Memphis

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COURTNEY PARKER