Courtney Payne

V

• Handled cash register operations, processing transactions swiftly and accurately.
• Maintained cleanliness and organization of dining area, adhering to health and safety standards.
• Engaged with customers to create a welcoming atmosphere, promoting positive dining experiences.
• Resolved customer complaints promptly, contributing to improved service quality and retention.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• *this was all under the old ownership, I decided to leave when they sold*
• Assisted in daily operations, ensuring smooth service flow and customer satisfaction.
• Learned menu details to provide accurate recommendations and enhance guest experiences.
• Collaborated with team members to maintain cleanliness and organization of dining areas.
• Adapted quickly to changing priorities during peak hours, supporting team efficiency.
• Contributed ideas for process improvements to enhance service delivery and operational efficiency.
• Shadowed experienced staff to gain knowledge on inventory management and ordering processes.
• Developed strong communication skills through interactions with diverse clientele and team members.
• Trained servers on order management, food service quality and how to build rapport with guests.
• Welcomed and greeted guests before presenting special menu items to clients.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
• Liaised between servers and upper management to address issues and manage challenges.
• Enforced compliance with food safety and sanitation standards throughout restaurant.
• Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
• Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
• Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
• Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
• Enforced compliance with uniform and personal presentation standards.
• Strengthened data protection measures, implementing advanced encryption standards and access control mechanisms.
• Reduced server response times by optimizing system configurations and load balancing.
• Monitored inventory levels and trained staff on efficient stock management techniques to minimize waste.
• Standardized beverage recipes to ensure consistency in quality and taste across all service shifts.
• Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
• Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
• Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
• Optimized beverage costs and minimized waste by teaching precise pouring techniques and inventory management.
• Reduced inventory losses by instructing staff on proper stock management and usage tracking techniques.
• Increased revenue through upselling techniques taught to bartenders, enhancing customer experience and sales.
• Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.