Danielle Franco
Bowling Green ,Kentucky
Summary
Dynamic and dependable professional with extensive experience in customer service at Smokey Bones Bar & Grill. Proven ability to enhance guest satisfaction through strong multitasking and teamwork. Recognized for training new hires and maintaining high cleanliness standards, ensuring a welcoming environment for all patrons. Goal-oriented and committed to delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Waitress
Smokey Bones Bar & Grill
01.2020 - Current
Serving, running food, greeting guests, ensuring great customer service, packing orders for pickup or drive thru, served drinks, trained new hires
Cocktail Waitress
Hard Rock Casino
06.2018 - 12.2020
Took drink orders, served drinks, ensured customers were happy and engaged enjoying there time
Team Leader
Mcdonalds, PDI FOODS
04.2017 - 02.2018
Drive thru, counter, took orders, made sure food was delivered properly, temp cook ( when needed), trained when needed to!
Restaurant Hostess
Winghouse Bar & Grill
02.2016 - 03.2017
Greeting and seating people , running food to tables, cleaning tables, making sure customers were comfortable and satisfied
Education
High School Diploma - General Education
Nature Coast Technical High School
Brooksville, FL01.2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Adherence to high customer service standards
- Fast food customer service
- Customer service expertise
- Goal oriented
- Dependable and responsible
- Cooperative and dependable
- Dependable and hardworking
- Honest and dependable
Timeline
Waitress
Smokey Bones Bar & Grill
01.2020 - Current
Cocktail Waitress
Hard Rock Casino
06.2018 - 12.2020
Team Leader
Mcdonalds, PDI FOODS
04.2017 - 02.2018
Restaurant Hostess
Winghouse Bar & Grill
02.2016 - 03.2017
High School Diploma - General Education
Nature Coast Technical High School