Courtney Penka
Moore,OK
Summary
Experienced retail professional with a proven track record in fast-paced environments. Possesses strong analytical and soft skills to effectively navigate complex situations. Demonstrates adaptability and flexibility to achieve outstanding results.
Overview
9
9
years of professional experience
Work History
Style Advisor
Mathis Brothers
Oklahoma City, OK
2021.07 - Current
- Facilitated training sessions for new recruits to bring them up-to-speed with company practices and products.
- Analyzed sales data to identify trends and adjusted sales strategies accordingly.
- Generated informative sales reports that highlighted sales performance for management.
- Efficiently utilized CRM software to monitor customer interactions and sales progress.
- Successfully fostered trust among customers resulting in increased retention rates and business referrals.
- Leveraged extensive product and manufacturer knowledge to develop alternative solutions, ensuring sales were retained despite out-of-stock or unavailable items.
- Utilized various elements to design visually harmonious interior spaces.
- Clarified financing options to clients with transparent terms and conditions
- Delivered exceptional customer service by addressing inquiries and resolving complaints with professionalism.
Sales Manager
Bob Mills Furniture
Oklahoma City, OK
2021.04 - 2021.06
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Delivered monthly presentations to management detailing sales performance.
- Maintained a competitive edge by staying informed on industry developments and competitor strategies.
- Provided training, coaching, and mentoring to junior sales personnel for optimal performance.
- Facilitated periodic meetings with staff to evaluate performance against quarterly and yearly objectives.
- Conducted analysis of sales department processes and identified areas requiring enhancement.
Store Manager
Conn's Home Plus
Oklahoma City, OK
2019.03 - 2021.03
- Analyzed operational effectiveness across all areas of the store.
- Produced regular reports analyzing critical metrics for business success
- Implemented measures to control shrinkage and conducted regular cycle counts and audits to manage inventory.
- Optimized work flow productivity by successfully identifying, leading, and nurturing exceptional performers.
- Led and assigned tasks to staff, establishing clear priorities and objectives.
- Cultivated and strengthened lasting client relationships through the application of impeccable issue resolution and top-notch communication skills.
- Mitigated business risks via close collaboration with staff members and performance evaluation.
- Utilized forecasting techniques to set prices and credit terms based on customer demand, leading to higher sales and profitability.
- Developed and reviewed weekly timetables to guarantee appropriate floor supervision while adhering to financial constraints.
Operations Manager
Men's Wearhouse
Moore, OK
2016.02 - 2019.03
- Reviewed employee effectiveness by analyzing KPIs and metrics on a regular basis.
- Generated insights to improve production efficiency and minimize delays based on the analyzed data.
- Coordinated cross-functional teams to optimize operational efficiency.
- Implemented both short-term and long-term strategies, overseeing daily operations with a focus on achieving business plan goals and enhancing profitability.
- Resolved customer complaints promptly, maximizing customer satisfaction.
- Assisted senior leadership by providing valuable insights for executive decision-making.
Education
Some College (No Degree) - Music Performance
University of Oklahoma
Norman, OKSome College (No Degree) - Business Administration, Marketing
Western Governors University
Salt Lake City, UTSkills
- Interpersonal Communication Skills
- Microsoft Office
- Strategic Planning, Organization, and Time Management
- Analytical Decision-Making
- Market Research
- Critical Thinking
- Social Perceptiveness
- Cross-Cultural Understanding
Affiliations
- Own a small business
- Baking
Accomplishments
- Top New Sales Associate
- Million Dollar Club 2 years in a row
- Top GBS percentage for the year
References
References available upon request.
Timeline
Style Advisor
Mathis Brothers
2021.07 - Current
Sales Manager
Bob Mills Furniture
2021.04 - 2021.06
Store Manager
Conn's Home Plus
2019.03 - 2021.03
Operations Manager
Men's Wearhouse
2016.02 - 2019.03
Some College (No Degree) - Music Performance
University of Oklahoma
Some College (No Degree) - Business Administration, Marketing
Western Governors University