Courtney Pepper

• Upsold customers from shelf to premium brands to help boost sales.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Resolved customer complaints in a professional manner.
• Executing the core values and philosophy of the company with a positive attitude.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Processed payments accurately and efficiently with POS system.

• Supervised and trained team of medical assistants on patient intake and treatment procedures.
• Managed front office operations, including scheduling appointments and maintaining patient records.
• Assisted physicians during surgeries by providing necessary support and documentation.
• Recorded and edited video presentations for international societies and conferences.
• Handled payroll, billing, and budgeting to ensure efficient office operations.
• Participated in team meetings to enhance workflows and patient outcomes.
• Guided patients to examination rooms, recorded vital signs, and gathered medical histories.

• Established and structured administrative protocols, consents, and managed front office documentation.
• Conducted and edited patient testimonial videos to promote services.
• Coordinated with medical and pharmaceutical representatives to ensure effective collaboration.
• Provided patient care, including recording vitals, administering IV treatments, and performing electromagnetic services.
• Administered injections and medications as prescribed by physicians.
• Inspected equipment for optimal functionality before patient use.
• Assisted in pre-operative patient preparation and instructed on post-operative care plans.
• Ordered medical supplies, maintained inventory logs, and restocked exam rooms as necessary.

Managed pre-operative clearances and conducted patient consultations to ensure readiness for surgery.

• Performed administrative tasks including filing, scheduling appointments, and coordinating staff schedules.
• Supported surgeons during procedures by efficiently passing instruments and materials.
• Prepared operating rooms with essential instruments and supplies for surgical procedures.
• Negotiated contracts with prospective customers to enhance company profitability.
• Responded promptly to inquiries from prospects regarding available products and services.
• Executed complete sales cycle process, boosting sales through effective lead prospecting and contract closure.