Airyonna Kaercher
Pittsburgh,PA
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Maintains thorough knowledge of menu to make recommendations. Hardworking employee with strong customer service skills, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Smokey Bones Bar & Fire Grill
05.2025 - 01.2026
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with safety standards.
- Collaborated with kitchen staff to synchronize food orders and beverage service efficiently.
- Trained new bartenders on menu items, drink preparation, and customer service protocols.
- Processed payments accurately using POS systems, ensuring efficient transaction handling.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Host/Server/Food Runner
Wahlburgers
09.2022 - 04.2025
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Checked all dishes before delivering them to ensure quality standards were met.
- Assisted in training new staff members on restaurant operations and procedures.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted and welcomed customers as they arrived at the restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
Food Truck Operator
Fudge Farm
05.2022 - 09.2022
- Assisted in loading and unloading equipment into the food truck when necessary.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Processed payments accurately and efficiently using cash registers or POS systems.
- Organized and maintained food truck inventory.
Education
Trade School - Cosmetology
Parkway West Ctc
Pittsburgh, PA05-2022
Skills
- Reservations Management
- Front of House Organization
- Training and mentoring
- Quick Learner
- Exceptional customer service
- Menu Memorization
- Liquor, wine, and food service
- Cash Handling
- High-volume dining
- POS operation
Certification
- Ramp certified
Timeline
Bartender/ Server
Smokey Bones Bar & Fire Grill
05.2025 - 01.2026
Host/Server/Food Runner
Wahlburgers
09.2022 - 04.2025
Food Truck Operator
Fudge Farm
05.2022 - 09.2022
Trade School - Cosmetology
Parkway West Ctc
Education and Training
other