COURTNEY PERKINS
Houston,TX
Summary
Dedicated administrative professional with exceptional experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Reliable, punctual and productive professional.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Memorial Hermann
04.2024 - 12.2024
- Verified patient insurance eligibility and entered patient information into system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Patient Access Representative
Village Medical
11.2022 - 03.2024
- Contacted patients on annual renewal dates to offer assistance
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Answered incoming calls, scheduled appointments and filed medical records
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
Patient Access Specialist-Emergency Room
Memorial Herman Hospital
08.2021 - 11.2022
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting
- Facilitated clear communication among team members by acting as a reliable liaison between administrative personnel, medical professionals, and patients
- Ensured proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and property filed for future reference
Patient Access Representative
UT Physicians Neuroscience
01.2019 - 08.2021
- Obtained demographic, insurance and financial information/Payments from patient or guarantor
- Facilitated communication between patients and various departments and staff
- Contacted patients on annual renewal dates to offer assistance
- Maintained accurate patient records, contributing to a weltorganized database for seamless information access across departments
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
Education
Associate of Science - Science Education
Houston Community College
05.2017
High School Diploma - undefined
Booker T Washington
Houston, Texas05.2013
Skills
- Proficient in EPIC, Athena, Availity and TMHP
- Insurance verification
- Appointment scheduling
- Eligibility determination
- Registration and admissions
- Specializing in Emergency Room and Front desk operations
Timeline
Patient Access Representative
Memorial Hermann
04.2024 - 12.2024
Patient Access Representative
Village Medical
11.2022 - 03.2024
Patient Access Specialist-Emergency Room
Memorial Herman Hospital
08.2021 - 11.2022
Patient Access Representative
UT Physicians Neuroscience
01.2019 - 08.2021
High School Diploma - undefined
Booker T Washington
Associate of Science - Science Education
Houston Community College
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