COURTNEY PERKINS
Houston,TX
Summary
Dedicated administrative professional with exceptional experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Reliable, punctual and productive professional.
Overview
5
5
years of professional experience
Work History
Senior Patient Access Representative
Houston Methodist
Sugar Land, TX
03.2025 - Current
- Coordinate all aspects of Botulinum Toxin treatment programs for patients with Chronic Migraine, Dystonia, Spasticity, and other Neurological Conditions.
- Schedule new and follow-up Botox appointments while maintaining provider treatment schedules and injection timelines.
- Track authorization approvals, expirations, denials, and renewal requirements to prevent treatment delays.
- Provide verbal prescription information and medication instructions to pharmacies
- CPT Coding Knowledge
- ICD-10 Coding Knowledge
- Collaborate with neurologists, medical assistants, and specialty pharmacies to coordinate medication delivery and patient care.
- Monitor inventory and coordinate ordering, receipt, storage, and documentation of Botox medications and supplies.
- Assist patients with enrollment in manufacturer assistance programs when applicable.
- Generate reports and maintain tracking logs for treatment schedules, authorizations, and medication inventory.
Patient Access Representative
Memorial Hermann
Houston
04.2024 - 12.2024
- Verified patient insurance eligibility and entered patient information into system.
- Coordinated patient scheduling, check-in, check-out
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Patient Access Representative
Village Medical
Houston
11.2022 - 03.2024
- Contacted patients on annual renewal dates to offer assistance
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Answered incoming calls, scheduled appointments and filed medical records
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
Patient Access Specialist-Emergency Room
Memorial Herman Hospital
08.2021 - 11.2022
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed
Education
Associate of Science - Science Education
Houston Community College
Houston, TX05-2017
High School Diploma - undefined
Booker T Washington
Houston, Texas05-2013
Skills
- Proficient in EPIC, Athena, Availity and TMHP
- CPT Coding Knowledge
- ICD-10 Coding Knowledge
- Specialty Pharmacy Coordination
- Insurance verification
- Appointment scheduling
- Eligibility determination
- Registration and admissions
- Specializing in Emergency Room and Front desk operations
Timeline
Senior Patient Access Representative
Houston Methodist
03.2025 - Current
Patient Access Representative
Memorial Hermann
04.2024 - 12.2024
Patient Access Representative
Village Medical
11.2022 - 03.2024
Patient Access Specialist-Emergency Room
Memorial Herman Hospital
08.2021 - 11.2022
High School Diploma - undefined
Booker T Washington
Associate of Science - Science Education
Houston Community College