Christie Janelle Castillo
Porter,TX
Summary
Courteous and dedicated professional seeking a rewarding position in the medical field, offering a strong foundation in patient care and clerical support. Committed to enhancing operational efficiency while delivering compassionate care. Eager to contribute knowledge and skills to a dynamic healthcare team, ensuring high standards of service and patient satisfaction. Prepared to leverage expertise to effectively support the mission of the facility.
Overview
2026
2026
years of professional experience
Work History
Sr Patient Access Representative
UT Physicians
Houston, TX
06.2021 - Current
- Coordinated insurance verification to ensure accurate billing and coverage information for multiple providers.
- Contributed to revenue growth by effectively managing payment collections from both insured and self-pay patients.
- Assisted patients in understanding their financial responsibilities, promoting transparency and trust.
- Assist with improved patient check-in procedures, resulting in higher patient satisfaction rates.
- Assist with scheduling for multiple providers.
- Identified potential process improvements, leading to increased operational efficiency within the department.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
Patient Access Representative
Memorial Hermann
Kingwood, TX
01.2017 - Current
- Delivered exceptional customer service to enhance client satisfaction.
- Assisted in managing phone communications. Supported front desk activities by greeting visitors and directing inquiries.
- Executed patient intake procedures by verifying accuracy of demographic information.
- Facilitated patient check-in and check-out processes to enhance operational efficiency.
- Managed insurance verification tasks, confirming coverage details and eligibility for multiple providers.
- Coordinated scheduling of appointments for multiple providers
- Managed customer transactions and processed payments.
- Developed and implemented onboarding processes for new part-time staff to ensure seamless integration into the team.
- Employee Engagement Ambassador duties
- Athena and Care 4 knowledge
Medical Assistant/ Front desk Representative
Northeast Family Urgent Care
Humble, Tx
01.2012 - 01.2017
- Delivered exceptional customer service to enhance client satisfaction.
- Coordinated patient intake and exit activities, maintaining accurate records and improving patient flow.
- Assisted with patient intake processes to gather essential information. Supported healthcare staff in managing patient records efficiently. Facilitated communication between patients and medical personnel.
- Coordinated scheduling of appointments to enhance client engagement and service delivery.
- Organized and managed scheduling of outpatient procedure appointments.
- Assisted visitors with inquiries and directed them to appropriate departments. Managed phone calls and scheduled appointments for staff. Maintained organized front desk operations to enhance visitor experience.
- Executed insurance verification processes to ensure accurate patient billing.
- Assessed and documented vital signs to support clinical decision-making and patient care.
- Prepared examination rooms and assisted in patient assessments, ensuring efficient and thorough evaluations.
- Supported physicians in executing minor surgical procedures.
- Conducted electrocardiograms to support accurate diagnosis of cardiovascular conditions.
- Performed blood draws to support diagnostic testing and patient care.
Externship
Northeast Family Urgent Care
Humble, TX
- 120 hrs
Education
College of Health Care Professionals
Houston, TX01.2012
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Sam Houston High School
Houston, TXundefined
Houston Community College
Houston, TX01.2008
Skills
- Proficient in Microsoft Windows, Word, Excel, Power Point and Outlook, EMR Prologic
- Epic, Care 4, Availity, Athena, Healthpost
Timeline
Sr Patient Access Representative
UT Physicians
06.2021 - Current
Patient Access Representative
Memorial Hermann
01.2017 - Current
Medical Assistant/ Front desk Representative
Northeast Family Urgent Care
01.2012 - 01.2017
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Sam Houston High School
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Houston Community College
Externship
Northeast Family Urgent Care
College of Health Care Professionals