Actively seeking an office administrative assistant position with a renowned fast paced company that speaks for itself via the company’s mission statement alone. This is to be more than just another job for me, I want this position to be my long-term career in years to come. As an addition to the team, I have a variety of skills and experience in many areas that has given me the opportunity to meet the demands and expectations of today’s continuous work environment. I am able to multitask and navigate multiple windows/tabs/phones like a pro while handling quick issue resolution, and maintain relationship-building ability for company success. Keen eye for attention to detail and strong decision-making skills to manage daily workload demands of concurrent tasks. Self-motivated work ethic to perform effectively with little to zero supervision. I take pride in my work therefore I am confident in saying that I won’t disappoint yet humble enough to hold myself highly accountable otherwise.
Work History
Patient Access Representative
Medmark Treatment Center
02.2024 - 05.2024
Verification of Benefits
Patient Intake process
Applying payments to accounts
Collections of overdue balances
EOD reconciliation
ROI (Release of Information) requests
Patient scheduling
Assisted Lab with specimen samples
Certifications in both Medicare and Medicaid as Billing Specialist
Confirm Insurance Eligibility upon arrival
Dual Enrollment Inquiries via Central Registry
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Assistant Bookkeeper
Bartlett and Weigle Law Office
11.2023 - 02.2024
Tabs3 converting to QuickBooks AP/AR
Conducted regular audits of client profiles, updating demographic information as needed
Assisted in mailing invoices, improving client communication
Ensured client satisfaction through accurate and timely transaction application
Controlled expenses by receiving, processing, verifying, and reconciling invoices promptly.
Financial Branch Manager
Community Choice Financial Dba Check
10.2018 - 11.2023
Promoted to store manager in March (a few months into my 2nd year)
Provided excellent customer service by going above and beyond for every customer, every time, in every situation
Risk assessment in order to cash any type of check $80,000.00+
Internal store audits including employee audits, customer file audits, commercial file audits, and cash vault audits
100% Monthly Compliance audit passing
EOD and EOM reconciliation
90% of business conducted via phone such as marketing, payment reminders, collection, check verification etc
Continuously driving growth
Competitive drive to be the best
Excelled in net revenue ranking 5th amongst the top 10 highest performing stores out of 100+ Ohio locations
Conflict resolution for both customers and employees
Assist and advise customers regarding loan products
Cross selling
Create Business profiles for commercial check cashing accounts using the Secretary of State website to obtain business certification paperwork
Accounting/Bookkeeping
Required strong attention to detail skills
Detect and prevent fraudulent activities and transactions
Western Union product services as agent location
Money orders
Gift card exchange program
Tax preparer
Collections on past due accounts with 90% success rate
Responsible for all staff scheduling, PTO requests, timecard approvals, correct missed punches etc
Track sales performance
Conduct interviews for open positions
24/7 open availability for employee calls
Record retention
Loan application underwriting,TILA, APR %
Annual Employee Evaluations
Conducted Weekly Team Meetings
Created a fun workplace with employee incentives to help achieve goals set for our location and company expectations.
Childcare Provider
Banny's Nanny In Home Child Care
07.2016 - 08.2018
Provided excellent care for children ages 2 and up as well as those with special needs
Ensured child safety through vigilant supervision
Provided nutritious meals and snacks
Utilized positive reinforcement techniques to encourage good behavior
Assisted in potty training and other daily hygiene activities to support child development
Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
Assistant Store Manager, Sales Associate
Family Dollar Store, Own
08.2015 - 11.2015
Cash count
Bank deposits
Cashier
Approved returns and credits
Receiving and shipping
Timecards
Customer service
Stock and front faced products nightly
End of day input
Key holder/ Open and Close
Filing paperwork
Rent 2
Certified tax preparer
12.2010 - 03.2012
Created contract of rental purchases and lease agreements then reviewed with customer and signed
Telemarketing for new sales promotions to obtain customer growth
Scheduling deliveries
Meet weekly sales goals
Assisted with collection calls
Furniture arrangement for floor layout to entice customers
Setup payment arrangements to avoid repossession of items
Assisted with repos on delinquent accounts
Engaged with customers to effectively build rapport and lasting relationships.
Education
West Union High School Graduate
Skills
QuickBooks accounting software
Fast learner
Tabs3 accounting software
Office Management (12 years)
Retail Management
Entry level accounting including accounts payable/receivable, payroll, bookkeeping record
Proficient in Microsoft excel, word, outlook, power point, SharePoint, etc
Typing 30-35 wpm
Additional Information
10 key uses
Drafting documents for management
DocuSign
Google Suite programs
Surpass beyond excellent Customer Service standards.
Reconciliation of accounts and EOD reports
Anti Money Laundering specialist includes account audits, recognizing fraudulent activities via P&L reports, etc.
Check cashing of any amount
Marketing B2B
Proper phone etiquette
Tech savvy
Creative and resourceful in many areas of expertise
Basic Math+
Quick witted
Attentive Listener
Motivate with positivity and honesty.
