Summary
Work History
Education
Skills
Additional Information
Timeline
Overview
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BRANDY HOWE

BRANDY HOWE

Batavia,OH

Summary

Actively seeking an office administrative assistant position with a renowned fast paced company that speaks for itself via the company’s mission statement alone. This is to be more than just another job for me, I want this position to be my long-term career in years to come. As an addition to the team, I have a variety of skills and experience in many areas that has given me the opportunity to meet the demands and expectations of today’s continuous work environment. I am able to multitask and navigate multiple windows/tabs/phones like a pro while handling quick issue resolution, and maintain relationship-building ability for company success. Keen eye for attention to detail and strong decision-making skills to manage daily workload demands of concurrent tasks. Self-motivated work ethic to perform effectively with little to zero supervision. I take pride in my work therefore I am confident in saying that I won’t disappoint yet humble enough to hold myself highly accountable otherwise.

Work History

Patient Access Representative

Medmark Treatment Center
Milford, OH
02.2024 - 05.2024
  • Verification of Benefits
  • Patient Intake process
  • Applying payments to accounts
  • Collections of overdue balances
  • EOD reconciliation
  • ROI (Release of Information) requests
  • Patient scheduling
  • Assisted Lab with specimen samples
  • Certifications in both Medicare and Medicaid as Billing Specialist
  • Confirm Insurance Eligibility upon arrival
  • Dual Enrollment Inquiries via Central Registry
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Assistant Bookkeeper

Bartlett and Weigle Law Office
Cincinnati, OH
11.2023 - 02.2024
  • Tabs3 converting to QuickBooks AP/AR
  • Conducted regular audits of client profiles, updating demographic information as needed
  • Assisted in mailing invoices, improving client communication
  • Ensured client satisfaction through accurate and timely transaction application
  • Controlled expenses by receiving, processing, verifying, and reconciling invoices promptly.

Financial Branch Manager

Community Choice Financial Dba Check
Milford, OH
10.2018 - 11.2023
  • Promoted to store manager in March (a few months into my 2nd year)
  • Provided excellent customer service by going above and beyond for every customer, every time, in every situation
  • Risk assessment in order to cash any type of check $80,000.00+
  • Internal store audits including employee audits, customer file audits, commercial file audits, and cash vault audits
  • 100% Monthly Compliance audit passing
  • EOD and EOM reconciliation
  • 90% of business conducted via phone such as marketing, payment reminders, collection, check verification etc
  • Continuously driving growth
  • Competitive drive to be the best
  • Excelled in net revenue ranking 5th amongst the top 10 highest performing stores out of 100+ Ohio locations
  • Conflict resolution for both customers and employees
  • Assist and advise customers regarding loan products
  • Cross selling
  • Create Business profiles for commercial check cashing accounts using the Secretary of State website to obtain business certification paperwork
  • Accounting/Bookkeeping
  • Required strong attention to detail skills
  • Detect and prevent fraudulent activities and transactions
  • Western Union product services as agent location
  • Money orders
  • Gift card exchange program
  • Tax preparer
  • Collections on past due accounts with 90% success rate
  • Responsible for all staff scheduling, PTO requests, timecard approvals, correct missed punches etc
  • Track sales performance
  • Conduct interviews for open positions
  • 24/7 open availability for employee calls
  • Record retention
  • Loan application underwriting,TILA, APR %
  • Annual Employee Evaluations
  • Conducted Weekly Team Meetings
  • Created a fun workplace with employee incentives to help achieve goals set for our location and company expectations.

Childcare Provider

Banny's Nanny In Home Child Care
Peebles, OH
07.2016 - 08.2018
  • Provided excellent care for children ages 2 and up as well as those with special needs
  • Ensured child safety through vigilant supervision
  • Provided nutritious meals and snacks
  • Utilized positive reinforcement techniques to encourage good behavior
  • Assisted in potty training and other daily hygiene activities to support child development
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.

Assistant Store Manager, Sales Associate

Family Dollar Store, Own
Peebles, Maysville, OH, KY
08.2015 - 11.2015
  • Cash count
  • Bank deposits
  • Cashier
  • Approved returns and credits
  • Receiving and shipping
  • Timecards
  • Customer service
  • Stock and front faced products nightly
  • End of day input
  • Key holder/ Open and Close
  • Filing paperwork
  • Rent 2

Certified tax preparer

12.2010 - 03.2012
  • Created contract of rental purchases and lease agreements then reviewed with customer and signed
  • Telemarketing for new sales promotions to obtain customer growth
  • Scheduling deliveries
  • Meet weekly sales goals
  • Assisted with collection calls
  • Furniture arrangement for floor layout to entice customers
  • Setup payment arrangements to avoid repossession of items
  • Assisted with repos on delinquent accounts
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

West Union High School Graduate

Skills

  • QuickBooks accounting software
  • Fast learner
  • Tabs3 accounting software
  • Office Management (12 years)
  • Retail Management
  • Entry level accounting including accounts payable/receivable, payroll, bookkeeping record
  • Proficient in Microsoft excel, word, outlook, power point, SharePoint, etc
  • Typing 30-35 wpm

Additional Information

  • 10 key uses Drafting documents for management DocuSign Google Suite programs Surpass beyond excellent Customer Service standards. Reconciliation of accounts and EOD reports Anti Money Laundering specialist includes account audits, recognizing fraudulent activities via P&L reports, etc. Check cashing of any amount Marketing B2B Proper phone etiquette Tech savvy Creative and resourceful in many areas of expertise Basic Math+ Quick witted Attentive Listener Motivate with positivity and honesty.

Timeline

Patient Access Representative

Medmark Treatment Center
02.2024 - 05.2024

Assistant Bookkeeper

Bartlett and Weigle Law Office
11.2023 - 02.2024

Financial Branch Manager

Community Choice Financial Dba Check
10.2018 - 11.2023

Childcare Provider

Banny's Nanny In Home Child Care
07.2016 - 08.2018

Assistant Store Manager, Sales Associate

Family Dollar Store, Own
08.2015 - 11.2015

Certified tax preparer

12.2010 - 03.2012

West Union High School Graduate

Overview

13
13
years of professional experience

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BRANDY HOWE