Niaeri Hawkins
Centerton,AR
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Billing Specialist
Med-Metrix
Centerton, AR (remote)
06.2024 - Current
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Delivered timely and accurate charge submissions.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Adhered to established standards to safeguard patients' health information.
- Utilized various software programs to process customer payments.
- Conducted periodic audits of billing records to identify errors or inconsistencies, ensuring proper documentation for future reference.
- Posted and adjusted payments from insurance companies.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Evaluated patients' financial status and established appropriate payment plans.
- Reduced claim denials by diligently following up with insurance companies and promptly addressing any discrepancies.
- Maintained HIPAA compliance while managing confidential patient data, enhancing security measures for sensitive information.
Accounts Receivable Specialist
Kimbel Service
Springdale, AR
08.2021 - 05.2024
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on a daily basis to asses aging and pursue collection of funds.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Used Quickbooks to reconcile accounts, track income and generate invoices.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Leveraged Quickbooks to create and maintain accurate customer account records.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Responded to daily caller requests with information about assistance and timeframe.
- Managed multiple simultaneous emails from start to finish.
Technical Support Consultant
Insight Global Technology
Bentonville, AR
09.2017 - 08.2021
- Received inbound phone calls from technicians to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Monitored service orders to completion and closed service tickets.
- Communicated with technicians to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Documented repair processes and helped streamline procedures fro future technical support actions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Recorded and maintained relevant notes for each client and work order.
Ticket Agent
Northwest Arkansas Regional Airport
Bentonville, AR
02.2015 - 04.2020
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Directed passengers to correct loading gates or areas for departures and connections.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Updated schedule monitors, information boards and used PA system to convey current information to customers.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Stocked aircraft cabins with necessary equipment and supplies.
Sales Associate Team Leader
Gap
Rogers, AR
11.2013 - 02.2015
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Directed passengers to correct loading gates or areas for departures and connections.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Updated schedule monitors, information boards and used PA system to convey current information to customers.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Stocked aircraft cabins with necessary equipment and supplies.
Education
High School Diploma -
Bentonville High School
Bentonville, AR06.2013
Skills
- Account Auditing
- Bill Payment and Financial Recordkeeping
- Accounting Remittances
- Proactive and Self-Motivated
- Credit and Collections
- Customer Notifications
- Bill Processing
- QuickBooks Accounting Software
- Google Spreadsheets/Google Office
- Microsoft Excel/Microsoft Windows and Office
- ServiceTitan Home and Commercial Software
- Troubleshooting and Diagnosing
- Udemy Accounts Receivable Certification
- Creating Standard Operating Procedures
- HIPAA compliance
- Claims processing
Certification
- Udemy - Accounting 101 The Principles Of Accounting - 2022
- Udemy - Productivity and Time Management - 2022
- Service Titan - CSR Boot Camp - 2021
Timeline
Patient Billing Specialist
Med-Metrix
06.2024 - Current
Accounts Receivable Specialist
Kimbel Service
08.2021 - 05.2024
Technical Support Consultant
Insight Global Technology
09.2017 - 08.2021
Ticket Agent
Northwest Arkansas Regional Airport
02.2015 - 04.2020
Sales Associate Team Leader
Gap
11.2013 - 02.2015
High School Diploma -
Bentonville High School