Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Jazzlynn De LA Herran

Minneapolis,MN

Summary

Adept at enhancing patient billing processes and customer satisfaction, at Southside Community Health Services the experience solidified the expertise in medical billing and claims processing, alongside fostering strong patient relations. Leveraging HIPAA compliance and exceptional teamwork skills, The streamlined operations, significantly improving efficiency and accuracy in billing practices. Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills. Competent billing specialist with 5+years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Driven Medical Biller motivated to perform beyond expectations. Detail-oriented Billing Specialist with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player. Efficient billing professional with 5+ years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Competent Billing Specialist with 5+ years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.

Overview

7
years of professional experience

Work History

Southside Community Health Services

Patient Billing Specialist
06.2019 - 09.2023

Job overview

  • Assisted patients in understanding their insurance benefits, helping them make informed decisions about their healthcare expenses.
  • Streamlined billing processes for increased efficiency, implementing electronic claim submission methods.
  • Improved cash flow management with consistent follow-up on overdue invoices and establishing clear lines of communication with patients regarding their financial responsibilities.
  • Supported revenue growth by accurately coding medical procedures for optimal reimbursement from insurance companies.
  • Maintained strict compliance with HIPAA regulations when handling sensitive patient information during the billing process.
  • Supported organizational budgeting efforts by providing detailed revenue projections based on historical trends in the patient billing domain.
  • Maintained a high level of customer satisfaction, addressing patient concerns and resolving billing disputes professionally. Taking 30+ calls daily.
  • Enhanced patient billing accuracy by diligently reviewing and verifying insurance coverage information.
  • Reduced errors in patient billing through careful monitoring of data entry and adherence to company policies.
  • Kept up-to-date with industry changes and regulations, attending training sessions and workshops to ensure ongoing expertise in patient billing processes.
  • Implemented new software systems to enhance the efficiency and effectiveness of the patient billing process within the organization.
  • Collaborated closely with other departments, such as medical records and registration, to facilitate seamless coordination of the entire patient billing process.
  • Served as a reliable point-of-contact between patients, healthcare providers, and insurance companies to address any questions or concerns related to medical bills swiftly.
  • Expedited claim processing times by submitting clean claims free of errors that could cause delays or denials from insurance carriers.
  • Ensured timely payment collections by promptly following up on outstanding balances and negotiating payment plans.
  • Conducted thorough audits of patient accounts, identifying discrepancies and ensuring billing accuracy before finalizing statements.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Posted payments and collections on regular basis.
  • Collected payments and applied to patient accounts.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Filed and updated patient information and medical records.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Delivered timely and accurate charge submissions.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Adhered to established standards to safeguard patients' health information.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Audited and corrected billing and posting documents for accuracy.
  • Collaborated with customers to resolve disputes.
  • Utilized various software programs to process customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Maintained accurate records of customer payments.
  • Generated monthly billing and posting reports for management review.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Created improved filing system to maintain secure client data.

Alliance Health Care

PCA
11.2018 - 01.2019

Job overview

  • Cared for 3-5 patients daily.
  • Hoyer lifting, personal shopping, defecation process of manual stool removal for clients, cleaning and organizing homes, cooking meals and prep of food, giving baths and sponge baths
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained clean and safe environments for patients, reducing risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, giving qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating calm atmospheres within care settings.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Supported physical therapy processes by guiding patients through prescribed exercises under therapist supervision.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring continued well-being of their loved ones.

Great Wolf Lodge Resort

Life Guard
01.2017 - 05.2017

Job overview

  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Upheld hygiene standards in pool and surrounding area.
  • Responded to emergency situations in a timely, efficient manner.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education every 3 months.

Education

The Hubbs Center
Saint Paul, MN

GED
07.2020

University Overview

  • Honoree of A&B honor roll in 9th and 10th grade.
  • Awarded highest map scores in 9th grade of students that are 9-12th grade students.

Skills

  • HIPAA Compliance
  • Claims Processing
  • Medical Terminology Familiarity
  • Patient account management
  • Insurance Verification
  • Data entry proficiency
  • Medical Billing Expertise
  • Medical coding knowledge
  • Payment posting
  • Teamwork and Collaboration
  • Medicaid and Medicare Knowledge
  • Customer Service
  • Billing and Collection Procedures
  • Multitasking and Organization
  • Claims review
  • Insurance claims processing
  • Critical Thinking
  • Medical claims submission
  • Claim submission
  • ICD-10 Coding
  • Patient account analysis
  • Data Entry
  • Worker's Compensation Knowledge
  • Medical Terminology
  • Electronic Health Record Software
  • Work Prioritization
  • Patient Collections
  • Insurance Billing
  • Medicare and Medicaid process
  • Patient Billing
  • Medical terminology expert
  • Commercial and Private Insurance
  • Knowledgeable in Microsoft, epic, centricity mnits
  • Data Analyst
  • Proficiency in Microsoft, epic, centricity mnits
  • Records Management
  • Records Maintenance
  • HIPAA Compliance Certification
  • Insurance Claims
  • Medical Billing
  • Medical record security
  • Collection calls
  • Collections Management
  • Microsoft and Epic use
  • Chart Auditing
  • ICD-10
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Customer service support
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • General accounting
  • Customer Relations
  • Paperwork and documentation
  • Microsoft Office
  • Team building
  • Task Prioritization
  • Work Planning and Prioritization
  • Payment Transactions
  • Self Motivation
  • Billing and Invoicing
  • Interpersonal Skills
  • Analytical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Patient Billing Specialist
Southside Community Health Services
06.2019 - 09.2023
PCA
Alliance Health Care
11.2018 - 01.2019
Life Guard
Great Wolf Lodge Resort
01.2017 - 05.2017
The Hubbs Center
GED
Jazzlynn De LA Herran